6533b820fe1ef96bd12798a9

RESEARCH PRODUCT

A dynamic life-cycle model for the provisioning of software testing services

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Information and communications technology (ICT)-enabled international sourcing of software-intensive systems and services (eSourcing) is a powerful strategy for managing businesses more effectively. China is becoming a superpower for eSourcing service provisioning, but most Chinese providers are small- or medium-sized and leverage the mediated eSourcing model, delivering services to foreign ICT clients who interface with end-clients onshore. This model restricts the providers to low-value projects. This paper probes eSourcing of software testing services within the Chinese market because testing is one of the best ICT services small- and medium-sized providers can provide to develop domain and technological knowledge required to transcend the limitations of the mediated sourcing model. This paper draws upon a literature review and a case study to create and validate a life-cycle model for the provisioning of software testing services that helps providers to develop the capabilities for overcoming the limi...