6533b823fe1ef96bd127e040

RESEARCH PRODUCT

KPD: An Investigation into the Usability of Knowledge Portal in DMAIC Knowledge Management

Claudiu Vasile KiforSergiu Stefan NicolaescuThanh-dat Nguyen

subject

Knowledge managementQuality managementbusiness.industryComputer science05 social sciencesDMAICSix SigmaInformation technologyUsabilityOntology (information science)Resource (project management)Software deployment0502 economics and business0509 other social sciences050904 information & library sciencesbusiness050203 business & management

description

Knowledge is considered as a resource that contributes an important role in the success of Six Sigma DMAIC methodology. However, knowledge resides brain of the individuals and exists in various forms and different places. This rise the problem of how to collect and share DMAIC knowledge everywhere all time. In this paper, we introduce a proposed Knowledge Portal named KPD that had been designed as a tool to manage DMAIC knowledge. Through the deployment of the Knowledge Portal, this paper aims at investigating its impacts on DMAIC execution based on experiments and appreciation of experts who are working in the areas of quality management and information technology. The results of the survey reveal that KPD benefits DMAIC deployment and impacts positively on the success of DMAIC through its knowledge management process.

yearjournalcountryeditionlanguage
2016-01-01
https://doi.org/10.1007/978-3-319-47650-6_29