6533b828fe1ef96bd1288475

RESEARCH PRODUCT

Conceptualizing the Value Co-Destruction Process for Service Systems: Literature Review and Synthesis

Markus SaloJuuli LintulaTuure Tuunane

subject

ta113Service (business)Knowledge managementProcess (engineering)business.industry05 social sciencesvalue co-destructionpalvelujärjestelmät0502 economics and businessValue (economics)service systemsCo-creation050211 marketingbusiness050203 business & management

description

This study conceptualizes the notion of value co-destruction by reviewing and synthesizing the scattered and scarce value co-destruction literature in interdisciplinary fields. Building on our synthesis, we outline a conceptual framework for the value co-destruction process consisting of three interrelated categories of key concepts. Our framework helps in identifying, analyzing and rectifying unwanted outcomes of a service process and highlighting the dynamic nature of value co-destruction in service systems. peerReviewed

yearjournalcountryeditionlanguage
2017-01-01Proceedings of the 50th Hawaii International Conference on System Sciences (2017)
https://doi.org/10.24251/hicss.2017.197