Efficacy of the cloud computing technology in the management of communications and business processes of the companies

6533b82efe1ef96bd1293f49

RESEARCH PRODUCT

Efficacy of the cloud computing technology in the management of communications and business processes of the companies

subject

systemy CRM CRMsystems cloud computing technologies społeczny Intranet communications social Intranet zarządzanie procesami biznesowymi komunikacja systemy ERP ERP-systems business processes management technologie chmury obliczeniowej

description

W artykule zbadano tendencje rozwoju i stosowania różnych klas systemów informatycznych w zarządzaniu w relacji do rodzajów procesów biznesowych. Zaprezentowano krótki przegląd aktualnego stanu wykorzystania technologii chmury obliczeniowej na świecie i na Ukrainie. Korzyści wynikające z zastosowania modelu "SaaS - Software as a Service" zostały wyjaśnione na przykładzie innowacji międzynarodowego projektu "Bitrix 24", w którym zrealizowane zostały główne cele systemów CRM w połączeniu z szerokimi możliwościami koordynacji procesów komunikacyjnych i biznesowych nowoczesnych firm. Projekt ten został przetłumaczony na większość języków europejskich i wykorzystuje narzędzia społecznego środowiska Intranetu.

year	journal	country	edition	language
2016-01-01	Polish Journal of Management Studies

10.17512/pjms.2016.14.2.10 https://doi.org/10.17512/pjms.2016.14.2.10

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