6533b832fe1ef96bd129ae97

RESEARCH PRODUCT

Effectual tactics in digital intrapreneurship: A process model

Polyxeni VassilakopoulouMiria Grisot

subject

Information Systems and ManagementIntrapreneurshipKnowledge management020205 medical informaticsUncertainty handlingProcess (engineering)business.industryComputer science05 social sciencesNoveltyNew Ventures02 engineering and technologyUniversity hospitalManagement Information SystemsConjunction (grammar)Extant taxon0502 economics and business0202 electrical engineering electronic engineering information engineeringbusiness050203 business & managementInformation Systems

description

Abstract Uncertainty and the pursuit of new ventures are intricately linked. Digital technologies open up new ways for uncertainty handling in the pursuit of novelty. In this paper, we develop a process model that traces the dynamics among uncertainty, digitally enabled tactics, and organizational novelty. The model points to the potential of technologies that are evocative, disposable, and responsive for venturing in complex, uncertainty-ridden contexts. Our research builds on extant conceptualizations of complexity in innovation journeys, in conjunction with perspectives on effectual entrepreneurial tactics. Empirically, we investigate uncertainty handling through a longitudinal case study on an in-house venture for the introduction of novel electronic services for patients in a major university hospital. Our research provides insight into the processes through which intrapreneurs handle uncertainty by leveraging the potential of digital technologies. The paper offers theoretical implications for the digital intrapreneurship literature.

https://doi.org/10.1016/j.jsis.2020.101617