6533b834fe1ef96bd129d47f

RESEARCH PRODUCT

Strategic Management of Knowledge Workers: Communicational Value of Balanced Scorecard

Outi Ihanainen-rokio

subject

Value (ethics)Knowledge managementBalanced scorecardbusiness.industryStrategic controlStrategic managementbusinessStrategy mapTask (project management)

description

Knowledge-intensive firms (KIFs) are strategically dependent on knowledge. This knowledge can be found in two types: the knowledge based on the organization’s members’ expertise and the assimilated knowledge resources (eg. norms, routines, policies, and physical knowledge bases) (Kirjavainen 2001). When the company is operating in a constantly changing environment, the management of its knowledge resources becomes a crucial task.

yearjournalcountryeditionlanguage
2013-01-01
https://doi.org/10.1007/978-3-658-01236-6_4