6533b837fe1ef96bd12a273a
RESEARCH PRODUCT
Performance Management in Local Government: The Application of System Dynamics to Promote Data Use
William C. RivenbarkCarmine Bianchisubject
system dynamicProcess managementPublic AdministrationPerformance managementbusiness.industrymedia_common.quotation_subjectEnvironmental resource managementdata useSimulation systemSystem dynamicsDynamic modelsSettore SECS-P/07 - Economia AziendaleLocal governmentKey (cryptography)Normativelocal governmentperformance managementBusinessBusiness and International ManagementCitizenshiplocal government performance management system dynamics data usemedia_commondescription
The purpose of this article is to demonstrate how system dynamics can be used to enrich performance management in local government, focusing specifically on how the development of conceptual and simulation system dynamic models can foster a shared view of the relevant system among stakeholders to overcome factors that limit data use. Responding to this purpose, we present a normative case study on how key drivers can be used to foster a shared view of the residential refuse collection system for supporting policy and process changes. A major finding from our research, however, is that performance management cannot overlook the broader forces of citizenship outcomes that impact the community.
| year | journal | country | edition | language |
|---|---|---|---|---|
| 2014-11-06 |