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RESEARCH PRODUCT

Unveiling Barriers and Enablers of Risk Management in Interoperability Efforts

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description

eGovernment efforts are, as general IS efforts, associated with considerable risk. As eGovernment matures and interoperability becomes more ingrained in eGovernment efforts, it will be interesting to explore how the increased complexity affects risk. Still, research on risk management in the context of eGovernment is sparse and our understanding of the phenomenon equally so. This qualitative study investigates risk management in the Norwegian public sector. Based on 11 interviews with experts from nine public organizations, we identified six barriers and eight enablers to risk management in eGovernment settings. Our findings suggest that interoperability has important implications for how risk management is conducted.