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RESEARCH PRODUCT

A Knowledge Management and Decision Support Model for Enterprises

Agnese AugelloPatrizia RibinoSalvatore GaglioGiuseppe Lo Re

subject

Statistics and ProbabilityKnowledge Management SystemsSettore ING-INF/05 - Sistemi Di Elaborazione Delle InformazioniDecision support systemKnowledge managementArticle SubjectKnowledge representation and reasoningExploitProcess (engineering)business.industryComputer sciencelcsh:MathematicsApplied MathematicsGeneral Decision SciencesBayesian networkOntology (information science)lcsh:QA1-939computer.software_genreExpert systemComputational MathematicsKnowledge-based systemsbusinesscomputer

description

We propose a novel knowledge management system (KMS) for enterprises. Our system exploits two different approaches for knowledge representation and reasoning: a document-based approach based on data-driven creation of a semantic space and an ontology-based model. Furthermore, we provide an expert system capable of supporting the enterprise decisional processes and a semantic engine which performs intelligent search on the enterprise knowledge bases. The decision support process exploits the Bayesian networks model to improve business planning process when performed under uncertainty. Copyright © 2011 Patrizia Ribino et al.

10.1155/2011/425820http://hdl.handle.net/10447/61805