6533b861fe1ef96bd12c4fba

RESEARCH PRODUCT

Using the ITIL Process Reference Model for Realizing IT Governance: An Empirical Investigation

Jon IdenTom Roar Eikebrokk

subject

Knowledge managementbusiness.industryCorporate governanceIT service managementInformation technologyIT portfolio managementLibrary and Information SciencesCapacity managementComputer Science ApplicationsInformation Technology Infrastructure LibraryITIL security managementFinancial management for IT servicesbusinessInformation Systems

description

Information Technology Infrastructure Library ITIL is a popular framework for IT governance, but little academic research on ITIL exists. The authors investigate the overlap between ITIL and IT governance practices to illustrate ITIL's potential to stimulate IT governance. A field study shows that IT implementation success is particularly influenced by group efficacy and organizational resources, and, to a lesser extent, senior-management involvement. Findings show that ITIL, as expected, is a framework that contributes to IT governance by stimulating process management practices.

yearjournalcountryeditionlanguage
2014-01-02
http://hdl.handle.net/11250/2464933