6533b86dfe1ef96bd12c9f3c

RESEARCH PRODUCT

Intellectual Capital in a Services-Oriented Firm

Romilda MazzottaGiovanni Bronzetti

subject

Financecase studybusiness.industryCapital (economics)Intelllectual capitalCapital callBusinessService oriented firmsIntellectual capital

description

This chapter discusses the Intellectual Capital (IC) and its management within the services-oriented firms. It argues that IC and its management are as important as in a product-oriented firm. The authors aim to analyze the intellectual capital in the service-oriented firms, focusing on various components, such as human, structural, and relational capital (IC stock), and how to manage it (IC activities). Specifically, the authors examine IC stock and IC activities in a special type of Italian services firms: the Local Public Utility (LPU). These firms are peculiar since were affected by the privatization process and this has made a great need for rethinking the role of intellectual capital within their structure and how to handle it.

yearjournalcountryeditionlanguage
2013-01-01
https://doi.org/10.4018/978-1-4666-3655-2.ch003