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RESEARCH PRODUCT
Dealing with Tensions in Technology Enabled Healthcare Innovation: Two Cases from the Norwegian Healthcare Sector
Margunn AanestadMiria GrisotPolyxeni Vassilakopoulousubject
Knowledge management030504 nursingRelation (database)business.industryContext (language use)Norwegianlanguage.human_language03 medical and health sciences0302 clinical medicineInformation and Communications TechnologyHealth carelanguage030212 general & internal medicineHealth informationInformation infrastructure0305 other medical sciencebusinessHealthcare providersdescription
In Chapter 5, Grisot, Vassilakopoulou and Aanestad examine patient-focused ICT applications, which extend traditional health information infrastructures and have the potential to transform the relation between patients and doctors, allowing for a more active patient role. However, new design challenges emerge because it is unclear how existing infrastructures can accommodate novel usage areas, and how they should be modified or even substituted. In this chapter, the authors’ research aim is to examine such challenges, framed as ‘design tensions’ in the context of ICT-enabled innovation processes in healthcare. Building on Information Infrastructure theory, the authors examine how such design tensions are dealt within practice, and the approaches used in two Norwegian initiatives where web-based technologies are implemented to enable new types of communication between patients and health providers.
| year | journal | country | edition | language |
|---|---|---|---|---|
| 2017-08-02 |