6533b871fe1ef96bd12d2410

RESEARCH PRODUCT

Ontology-based standardization on knowledge exchange in social knowledge management environments

subject

description

After the hype around Web 2.0, organizations have revisited their efforts on knowledge management in order to create beneficial effects from their employees' activities in social environments. While there is not much doubt about the positive effects on creativity and flexibility, handling the variety of knowledge work environments that are in use at different organizational units or business partners can negatively affect productivity. While standards have generally mushroomed in the IT domain, there is a lack of standards in knowledge management. This paper argues for a standard on exchanging knowledge between social environments. We revisit related work, particularly standards which can be re-used for knowledge exchange, define a set of concepts that help to address the problem of exchanging contextualized knowledge as represented in social environments and present a first step towards formalizing the set of elements in an ontology.