Search results for " Intercultural Communication"

Intercultural communication in experience tourism in the Inari area

2011

Tiivistelmä – Abstract Multicultural people both live in and visit the Inari area, where tourism is the main industry. Interaction between tourists and people working in the tourism industry is an essential part of the experience provided to the tourists. The focus of this study is on how multicultural workers in experience tourism in Inari area interact with international tourists. Another focus is how the workers act together as a multicultural team. The empirical part of this study focuses on one company located in the municipality of Inari. The interviews concentrated on gathering stories of both successful as well as challenging events of the interaction and teamwork. The stories were …

Communicating interculturality in the workplace

2015

“Opportunities, but Nothing Very Concrete” : The Challenge Finns Face with Chinese Delegations’ General Level of Interest in Finland

2015

This paper explores the challenge of finding common ground between the Finns and the Chinese in the context of co-operation, trade and inward investment facilitation related to general lack of specific interest displayed by the Chinese. The article is ethnographic in nature and is mainly based on data obtained from interviewing individuals working for local governments in Finland and one of the state agencies responsible for attracting foreign investment. The study uses Speech Codes Theory (Philipsen, 1997) when analyzing the cultural aspects of expectations regarding communication between Chinese and Finns. According to interviewees, lack of serious interest, vague government guidelines, t…