Search results for " Leisure and Hospitality Management"

Tour Leaders' Impression Management and Job Performance: Exploring the Moderating Role of Tourists' Self-Monitoring

2012

A tour leader (TL) is a first-line service provider whose performance shapes a tourist's experience and satisfaction during a journey. We examine the moderating effects of the self-monitoring level of group package tour members on the relationship between the use of impression management (IM) tactics by TLs and tourists' subsequent job performance ratings (PRs) of a TL. Data from 485 responses of tourists from 59 outbound tour groups in Taiwan revealed that TLs' use of positive IM tactics – that is, ingratiation, self-promotion, and exemplification – is positively related to tourists' PRs. In contrast, their use of non-positive IM tactics – that is, supplication and intimidation – is negati…

Domestic tourists’ experience in protected natural parks: A new trend in pandemic crisis?

2021

International audience; Since December 2019, the Covid-19 pandemic crisis has led to profound changes around the world with a lot of interdictions or constraints to travel outside one's own country. One of the major consequences has been the development of proximity tourism in outdoor spaces less conducive to the spread of the virus. From a study preceding this pandemic, this article seeks to better understand the experiences lived by domestic tourists when they visited protected natural parks in their country. Beyond the health risks, it analyses the dimensions and the influences of experiences lived in these parks by French domestic tourists (n = 500) using Pine and Gilmore's 4Es model (1…

Cluster and firm-specific antecedents of organizational innovation

2016

Based on the idea of the tourist destination as a cluster, this paper proposes a model to explain the relationships between exploration and exploitation capabilities – whether originating in the cluster or firm-specific – and a firm’s organizational innovation. This study turns to the resource-based view to provide a theory-based concept of shared capabilities accumulated in a tourist destination or cluster, together with valid measurement instruments to capture them. Our conceptual model highlights the theoretical and practical benefits for firms of being embedded in a cluster to develop both exploration and exploitation capabilities. The study also analyses the interaction between cluster…

Science, politics and image in Valencia: a review of urban discourse in the Spanish City

2003

Abstract In the urban sphere, discourse is fundamental to the social and political construction of urban reality. The urban landscape is, in part, a result of those discourses. It is, as Richard Schein suggests, a discourse materialized. The production of these discourses throughout urban history both represented and constructed urban reality at any given time. For much of history, the written word was central to such discursive representations, literary formulations and even biological metaphors that sought to interpret the city both for local inhabitants and outsiders. Today, the photographic image has usurped the former dominance of the word. This article uses archival research to trace …

‘Classical’ doping, financial doping and beyond: UEFA’s financial fair play as a policy of anti-doping

2014

Against the backdrop of an increasing use of the term ‘doping’ in circumstances other than the classical understanding, this theoretic article provides a new and comprehensive inter-disciplinary reflection of the doping concept. The aim is to elaborate a broader understanding of doping in relation to socio-economic contexts. Besides addressing the question which structural similarities in general justify the label ‘doping’, a comparison between ‘classical’ doping and the so-called financial doping in European club football is developed. These insights serve as a basis for a consideration, to what extent insights of social-scientific research on drugs in sport may be consulted to analyse soc…

The Role of the Internet in Overcoming Information Barriers: Implications for Exporting SMEs of the East African Community

2012

Small and medium-sized enterprises play a significant role in the East African Community, contributing highly to the national income and employing a significant number of people. Exportation provides a great opportunity for these enterprises to expand their businesses and improve their performance. However, they encounter a number of information- related barriers before and during exportation. Based on literature, this paper identifies these barriers and discusses how the internet could be used to reduce them. Based on the internet, international business and small business literature, the paper provides propositions and develops a model that will be useful for future studies in this area.

A general framework for collecting and analysing the tracking data of cruise passengers at the destination

2016

Cruise passengers’ behaviour at the destination is a rather poorly investigated phenomenon. The single exit/entry point and the relatively brief visiting time, which characterize cruise passengers’ experience at their destinations, make the use of GPS technology particularly suitable for the analysis of such a relevant phenomenon. The aim of this research is to propose a general framework for collecting and analysing GPS tracking data relating to cruise passengers’ behaviour at their destination. The main prerequisites and research stages for the implementation of surveys on cruise passengers will be described and a set of tools and measures for the analysis of GPS tracking data will be pro…

Who are the typical commuters in the post-socialist metropolis? The case of Riga, Latvia

2012

Abstract There have been important changes in the geographical mobility of the populations of post-socialist countries since the 1990s. Drawing on an extensive sample survey—the Geographic Mobility of the Labour Force survey conducted by the University of Latvia in 2006—this paper, examines the demographic and socio-economic differences between commuters and stayers in the suburbs, as well as commuting time. The results of the study indicate that people who have suburbanised over the past decade are much more likely to commute than stayers. We show that commuters to Riga differ from non-commuters with regard to most demographic and socio-economic variables. For instance, the probability of …

A Review of “Travel and Geographies”

2011

Social Tourism and Healthy Ageing

2015

Recent research in social tourism notes possible links between tourism participation and improvements in health. However, there is a lack of quantitative evidence concerning the potential links between tourism participation and self-reported health amongst older people. An ageing society requires measures to promote independent living and enhance older people's quality of life. This paper provides evidence that older tourists are more active and healthy than non-tourists, from a study comparing health perceptions amongst Spanish older people. The results provide tentative conclusions of causal relationships between tourism and dimensions of physical and mental health through a Structural Eq…