Search results for " MANAGEMENT"
showing 10 items of 14671 documents
Identifying Critical Determinants of ‘Digital Customer Services’ Usage – An Exploratory Study
2019
Digital technology has reinvented retail business as well as commerce. This study aims to examine consumers’ perception and usage of digital customer services (DCS) and investigate three significant post-adoption and marketing consequences: simplicity, awareness, and usefulness. Using a purposeful sampling technique, 10 semi-structured, in-depth interviews were conducted with banking customers in Finland in January 2019. The research findings suggest that simplicity regarding DCS occupies a key position in their prolonged use, while awareness and usability are also important. This study offers some valuable theoretical and managerial implications and suggests an agenda for future research. …
Efficient remote authentication
2013
In 2003, Kennel and Jamieson described a method of remote machine authentication. By authentication, the authors meant that the remote machine is non-virtual, and the operating system on the remote machine is not malicious. The described method does not consider the variety of versions of each operating system. The description completely ignores the existence of modules that can be plugged into the operating system. The authors of this paper adapt the method described by Kennel and Jamieson to the real world so that itcan be applied without prior knowledge of theoperating system or the modules on the remote machine. peerReviewed
Using Activity Theory in Developing Instructional Tools for Project Management Studies
2014
Competence and skills of the project manager are significant to project success. The skills needed in project managers’ work cannot be learned only by reading the books or a lecture hall; one learns them by practice. Therefore, an important challenge for educational institutions is to develop pedagogical practices that allow students to participate in working life projects and to confront real-life problems. Project-based learning (PBL) offers a model that enables students to practice the skills and competences needed in working life projects by utilizing real-world work assignments in time-limited projects. Using PBL method alone does not necessarily guarantee learning result. In order to …
Method and Practical Guidelines for Overcoming Enterprise Architecture Adoption Challenges
2017
During the last few years, interest towards Enterprise Architecture (EA) has increased, not least due to anticipated benefits resulting from adopting it. For instance, EA has been argued to provide cost reduction, technology standardisation, process improvement, and strategic differentiation. Despite these benefits, the EA adoption rate and maturity are still low. Consequently, EA benefits are not realised. A major reason hindering the adoption is that EA is not understood correctly. This paper aims for minimising the effect of the lack of understanding EA to adopting EA. Based on the research conducted in Finnish public sector, we propose an improved Enterprise Architecture Adoption Method…
Trouble in Paradise: a Case of a Technology Industry Supply Network
2009
The development of value networks is regarded as a necessity for achieving agility in global markets. Nowadays the focal companies often state that they are committing to more in-depth partnerships with selected suppliers, which are given more responsibility over both production and R&D. In this article we study the relationship of one focal company with its suppliers and identify the main concerns regarding governance and cooperation within the studied supply network in relation with the focal company’s strategy to enhance its innovative capabilities and ensure capacity in its supplier network. By analyzing the network relationships from three differing vantage points (the focal company, t…
Measuring syntactic complexity in learner Finnish
2020
In the study of complexity, accuracy and fluency (CAF), syntactic complexity can be measured by a multitude of measures. Traditionally, the measures are quantitative and they use production units such as words, clauses, T -units, and sentences. Despite the vast number o f measures available, many studies have used only one or two of them, or parallel ones tapping the same component of complexity. The present study explores syntactic complexity using seven frequently used quantitative complexity measures to gauge different facets of complexity in written learner Finnish. The data of the study consist of texts written by adult and adolescent language learners, and they cover proficiency level…
Firms’ distance to the European productivity frontier
2022
AbstractIn this article we explore the factors contributing to reduce the distance of laggard firms to the European frontier, focusing on institutional factors. To characterize Total Factor Productivity frontier firms within industries for the European Union we use firm level data from AMADEUS for the period 2003–2014. Our findings provide evidence on the importance of governance quality and easiness in getting credit in explaining the distance of laggard firms to the European productivity frontier. We also find that other factors at the country level -tertiary education, R&D stock, and trade openness- and at the firm level -size, age, and capital-intensity- influence the distance of la…
Are customer star ratings and sentiments aligned? A deep learning study of the customer service experience in tourism destinations
2023
AbstractThis study explores the consistency between star ratings and sentiments expressed in online reviews and how they relate to the different components of the customer experience. We combine deep learning applied to natural language processing, machine learning and artificial neural networks to identify how the positive and negative components of 20,954 online reviews posted on TripAdvisor about tourism attractions in Venice impact on their overall polarity and star ratings. Our findings showed that sentiment valence is aligned with star ratings. A cancel-out effect operates between the positive and negative sentiments linked to the service experience dimensions in mixed-neutral reviews.
ICT TO MANAGE TOURISM IMPACTS
2018
New technologies have radically changed the way to share information, to speak, to consider relationships, to work, to travel and, in general, to live. They can represent, for some aspects, both a problem and a precious resource. As we concerns, in tourism sector, ICT can help in managing and promoting destinations in a better way than in the past, especially in those cases where problems linked with the management of tourist flows and the need to manage a sustainable development exist. Monitoring tourism impact at the destination is a fundamental issue in order to respect the right pressure and to avoid negative effects in the destination and with the residents. ICT, in this case, can be e…
The Need to Approach the Management of the Tourist Destination by the Central and Local Public Authorities in Romania
2017
Abstract In the medium and long term, priorities in the development of tourism aim to develop a complex tourist offer, making the most of the natural and anthropogenic resources existing in connection with the preservation of the environment and the heritage. On the long run, it will contribute to raising the living standards of the population, especially social categories with lower chances of reintegration into the labour market (people made redundant in industry, elderly people etc.). Implementation of the strategy at regional level must be achieved through an active partnership between Romanian public authorities, economic agents and private investors, with the involvement of the federa…