Search results for " advocacy"
showing 10 items of 47 documents
Professional competencies in health promotion and public health: what is common and what is specific? Review of the European debate and perspectives …
2015
According to the Nairobi Call to Action, the growth of practitioners' skills can be favoured by setting accreditation standards and by reorienting professional competencies of current and future health workers. This will make it possible to develop a critical mass of competent practitioners, foster training, and increase visibility of the professional field. Through a review of the literature, the authors offer an overview of competency-based strategies for professional development in health promotion. The main research questions discussed were as follows: Is there a shared definition of public health?; Is there a shared definition of health promotion?; Who are the main stakeholders for pub…
Vulnerability in health care - reflections on encounters in every day practice
2013
Vulnerability is a human condition and as such a constant human experience. However, patients and professional health care providers may be regarded as more vulnerable than people who do not suffer or witness suffering on a regular basis. Acquiring a deeper understanding of vulnerability would thus be of crucial importance for health care providers. This article takes as its point of departure Derek Sellman's and Havi Carel's discussion on vulnerability in this journal. Through different examples from the authors' research focusing on the interaction between health professionals and patients, existential, contextual, and relational dimensions of vulnerability are illuminated and discussed. …
Service policies of German manufacturers: Critical factors in international competition
1992
Abstract German companies perform well in export markets, based on product quality and technology. But the competitive advantages and value-added of service are expected to grow sharply in the coming decade — especially product-focused service. Hermann Simon has identified ‘Hidden Champions’ in Germany — companies like Heidelberg Printing Machines, BMW and Mercedes-Benz, which integrate market and technology as equal driving forces and provide quick and reliable customer service. But there is much room for improvement in service provided by German manufacturing companies. They could upgrade their design and marketing of service, and apply better quality control such as setting quantitative …
Linking Employees’ Extra-Role Efforts to Customer Satisfaction
2017
Abstract. Our main goal was to test the moderating role of customer complaints (“presence” vs. “absence”) in the links from extra-role customer service (ERCS) to customer satisfaction. To this end, we conducted two independent survey studies in two service settings: hotels and service-centers for individuals with intellectual disability. A total of 571 hotel customers and 876 legal guardians of individuals with intellectual disability participated in the studies. We found that the magnitude of the relationship between ERCS and customer satisfaction was higher for presence of complaints than for absence in both service settings. Results are discussed in terms of compensation-seeking, recipr…
The Structure and Formation of Customer value in B-to-B Services
2017
This study investigates the hierarchical construct and the formation of customer value of b-to-b services. In-depth understanding of the construction of customer value and the effects of service quality on customer value are the key to effective development of b-to-b services. This quantitative study was conducted through the structured interview method among Finnish business organizations in early 2009. The data consisted of 90 qualified questionnaires. The customer value of b-to-b services was found to be composed of attribute and consequence levels. The dimensions of service quality influenced to differing degrees the formation of the attribute and consequence levels of the customer valu…
Empowering Gypsies and Applied Anthropology
2011
Abstract This work focuses on the case study of the nomad camp of Palermo, in southern Italy, where Roma Cergara and Roma Xoraxane have been living for twenty-five years, in ghetto-like conditions. This camp represents a world outside the city, or rather a confined microcosm, without any interrelationship with the outside world. Moving ethnic minority groups from poverty to social inclusion represents a very difficult challenge. Moreover, since these communities are used to arrange themselves through an economy that is borderline between an underground economy and a subsistence economy, sometimes helped with assistance attitudes of external social actors, the way towards community action is…
Asediar la fortaleza sin ánimo de conquista: La incidencia política de la sociedad civil en Habermas
2012
El objeto de este trabajo es analizar el concepto de la sociedadcivil presentado por Jürgen Habermas y su lugar en el contexto de los debatessobre la teoría democrática. Se introducirá el concepto de democracia deliberativa,haciendo hincapié en su relación con la noción de comunicación y opinión pública. De acuerdo a esta perspectiva la capacidad de la sociedad civil para influir en elcampo público-político puede tender un puente entre las concepciones de la democracia de raíz liberal y las de raíz republicana. The purpose of this paper is to analyze the concept of civil societypresented by Jürgen Habermas and his place in the context of discussions ondemocratic theory. It will introduce th…
The Role of Consulting Services in Promoting Competitive Culture
2019
Maintaining a normal competitive environment on the market is the core objective of the competition authorities. Policies and regulations applied in pursuit of this purpose have the role of identifying and eliminating situations of constraint on free competition. The developing market of Moldova is characterized by a low level of the competitive culture. Therefore, the business community have few knowledge and understanding of competition policies and regulations, relatively new in this market. In other cases, the lack of cooperation with competition authorities leads to erroneous information and ineffective decisions. In this context, the consultancy in the field of competition presents o…
Typology of think tanks: A comparative study in Finland and Scotland
2021
This paper provides a comparative analysis of current Finnish and Scottish think tanks and reviews how think tanks in these countries have evolved, how think tanks seek to influence decision making and engage with their stakeholders. To address the ways of influence this paper looks how Finnish and Scottish think tanks describe themselves and how they use publications in their advocacy. Conducted content analysis indicates that usually registered association based Finnish think tanks are generally more research-focused organisations, who overall deploy more research publications for advocacy than the company based Scottish think tanks. Findings also reveal that the number of think tanks in …
Antecedentes y consecuencias del uso de live videos en el marketing de influencers
2023
Desde la existencia de los medios de comunicación masiva, esto es, prensa, radio, televisión e internet, existen líderes de opinión que influyen en la toma de decisiones de su audiencia. Con la adopción masiva de las plataformas de redes sociales, la ubicuidad que proporcionan los dispositivos móviles y los live videos, la barrera de información entre el líder de opinión y su audiencia se ha reducido significativamente (Carillo et al., 2017). Las empresas, al entender que el desplazamiento de la atención de los consumidores hacia lo digital es más permanente que transitorio, han destinado mayores recursos a la publicidad digital, particularmente, en el influencer marketing o marketing de in…