Search results for " capabilities."
showing 10 items of 86 documents
Zdolności logistyczne w kształtowaniu obsługi klienta
2022
Wciąż rosnąca konkurencja skłania przedsiębiorstwa do poszukiwania źródeł przewagi konkurencyjnej. Istotnym elementem tworzenia tej przewagi jest obsługa klienta. Właściwie realizowana obsługa klienta pozwala osiągnąć satysfakcję i zadowolenie klienta, co umożliwia tworzenie i utrzymywanie przewagi konkurencyjnej. Jednym ze sposobów właściwego kształtowania obsługi klienta są zdolności przedsiębiorstw, w tym zdolności logistyczne. Celem artykułu jest przedstawienie znaczenia zdolności logistycznych w kształtowaniu obsługi klienta. W artykule przedstawiono (1) koncepcję zdolności logistycznych, (2) istotę, fazy i elementy obsługi klienta, (3) transformację podejścia do obsługi klienta w kier…
Análisis del papel mediador de las capacidades de innovacion tecnológica en la relación entre la form’a organizativa flexible y el desempeño organiza…
2010
ResumenEste trabajo examina la relación entre la forma organizativa flexible y el desempeño organizativo tomando como variables mediadoras las capacidades para la innovación tecnológica, basándose para ello en los postulados del Enfoque Basado en Recursos. Esta cuestión de investigación es importante porque nos permite comprender mejor las variables antecedentes de la capacidad de innovación tecnológica relacionadas con el diseño organizativo y sus efectos en el desempeno organizativo. Para el contraste empírico se toma una muestra de 159 empresas industriales españolas y se modeliza un sistema de ecuaciones estructurales mediante la técnica Partial Least Squares (PLS). Los resultados muest…
La economía social ¿alternativa a la gestión pública o vanguardia de la privatización de servicios? Una definición del sector de servicios de apoyo a…
2001
A number of social economy organizations with different legal forms have appeared in Spain since the eighties and have developed a growing activity in the provision of personal support services, usually in the private management of public services and occasionally in the private sector. The novelty of this type of organization, the peculiarities of their origin and business development, their uncertain future and the relevance of the experience accumulated in the short but intensive years of their existence - as well as their importance in job creation and in training professionals in social intervention - justify a detailed study of their current situation with regard to resource bases and…
The Value Creation Process in Family Firms. A Dynamic Capabilities Approach
2008
While most family-business research has focused on studies related with trans-generational value creation, a gap still exists in understanding how this value is generated across genera-tions, especially in dynamic markets. The present research offers new insights through the lens of dynamic capabilities, which are generated by knowledge and in turn generate entre-preneurial performance for value creation in family business. Family inertia is considered to be a factor preventing the creation of dynamic capabilities. It depends on the family-business culture, where paternalism and entrepreneurial drive influence family inertia posi-tively and negatively, respectively. Four family firms from S…
Koncepcja dynamicznych zdolności jako podstawa rozwoju kompetencji przedsiębiorstwa
2016
Przedsiębiorstwa stale poszukują sposobów tworzenia przewagi konkurencyjnej. Wśród czynników oddziałujących na tworzenie przewagi konkurencyjnej ważne miejsce zajmują potencjały sukcesu przedsiębiorstwa, które obejmują: (1) zasoby, (2) zdolności oraz (3) kompetencje. Z kolei, wśród różnorodnych zdolności przedsiębiorstwa, szczególne znaczenie przypisuje się tzw. dynamicznym zdolnościom. Celem artykułu jest przedstawienie możliwości wykorzystania koncepcji dynamicznych zdolności w kształtowaniu i rozwoju kompetencji przedsiębiorstwa.
Conceptualizing innovation capabilities: A contingency perspective
2017
Empirical research has confirmed that a positive relationship exists between the implementation of innovation activities and the future performance of organizations. Firms utilize resources and capabilities to develop innovations in the form of new products, services or processes. Some firms prove to be better at reproducing innovation success than others, and the capacity to do so is referred to as innovation capability. However, the term innovation capability is ambiguously treated in extant literature. There are several different definitions of the concept and the distinction between innovation capabilities and other types of capabilities, such as dynamic capabilities, is neither explici…
Dynamic Capabilities Revisited:Lessons from Logistics
2020
Purpose: The identification of the premises concerning shaping and developing logistics capabilities towards firm dynamic capabilities. Design/Methodology/Approach: The article uses an analytical approach based on the results of previous studies. Findings: Logistics capabilities can be perceived and implemented as the strategic capabilities of a firm. As a result, logistics capabilities may aspire to become the dynamic capabilities of a firm. Practical Implications: Logistics capabilities aspiring to become the dynamic capabilities of a firm play an important role in achieving the firm success as well as the firm competitive advantage. Originality/Value: The article presents the significant…
Open innovation and superior performance in SMEs: the mediating role of marketing capabilities and innovation
2022
Even though many enterprises apply open innovation practices in the search for external sources of knowledge, this does not necessarily translate to improved performance. This issue is especially important for medium and small enterprises (SMEs) which need to expand their knowledge frontiers to survive and achieve superior performance. The objective of this research is to analyze the role of marketing capabilities and innovation in the relationship between open innovation and organizational performance. Using structural equation modeling, this research presents empirical evidence from 154 manufacturing SMEs. Research findings reveal that open innovation alone does not influence organization…
Validity and Reliability of the Finnish Version of the Locomotor Capabilities Index-5 in Patients Fitted with a Prosthesis after Major Lower Extremit…
2019
Towards an understanding of big data analytics as a weapon for competitive performance
2017
Master's thesis Information Systems IS501 - University of Agder 2017 Context: Big data has in the recent years been an area of interest among innovative organizations and has started to become a major priority for organizations in general, either through their own big data departments or by purchasing big data analyses from suppliers. Big data analytics means more knowledge from more data sources and is by many prophesied to be a contributing source of big change in how organizations receive their intelligence. Purpose: This thesis investigates the connection between big data and competitive performance. This connection could be explained through the following two paths; 1) how big data ana…