Search results for " digitalization"
showing 3 items of 13 documents
A Feasible Framework for Maintenance Digitalization
2023
The entire industry is changing as a result of new developments in digital technology, and maintenance management is a crucial procedure that may take advantage of the opportunities brought about by industrial digitalization. To support digital innovation in maintenance management, this study intends to meet the cutting-edge necessity of addressing a transformation strategy in industrial contexts. Setting up a customized pathway with adequate methodologies, digitalization tools, and collaboration between the several stakeholders involved in the maintenance environment is the first step in this process. The results of a previous conference contribution, which revealed important digitalizatio…
Managing Continuous Digital Service Innovation for Value Co-Creation
2023
Service organizations across various industries are increasingly implementing continuous development methods and practices to transform their digital service innovation and development processes. Consequently, continuous digital service innovation (DSI) has become a way to react to today’s dynamic markets by proposing value to customers quickly while maintaining service quality. However, little is known about how organizations can enable value co-creation (VCC) in their continuous DSI processes. We fill this gap in the literature by focusing on organizational-level continuous DSI processes. Based on findings from 23 industry informants from six Finnish digital service organizations, we pres…
Harnessing Digital Services for Co-creating Sustainability Value in the Retail Servicescape
2022
While the importance of sustainable consumption is well acknowledged and consumers increasingly demand sustainable alternatives, the consumption of environmentally strenuous products continues to grow. Technological solutions have been discussed for addressing the misalignment between consumers’ attitudes and behavior. This study is the first to use the service-dominant logic lens to investigate how digital services may be harnessed to drive the co-creation of sustainability value in the retail industry. We conduct 10 semi-structured interviews with a Finnish retail company and its customers and reflect on the customers’ experiences with respect to the company’s value propositions in the se…