Search results for " engagement"

Conversational agents in online organization–stakeholder interactions: a state-of-the-art analysis and implications for further research

2020

PurposeThe purpose of this study is to review the extant literature on chatbots and stakeholder interactions to identify major trends and shed light on knowledge gaps.Design/methodology/approachA systematic literature review was conducted combining qualitative and quantitative approaches. A code book based on early systematic literature reviews was developed and used to extract information from 62 discrete peer-reviewed English articles. An inductive approach was used to analyse definitions of chatbots, topics, metrics, perspectives and implications.FindingsChatbots have been studied by many different disciplines, but not much from organizational, stakeholder and corporate communication per…

Ethical Hateholders and Negative Engagement. A Challenge for Organisational Communication

2016

Employee Sensemaking on the Importance of Sustainability Reporting in Sustainability Identity Change

2018

This study examines employee sensemaking processes in order to understand the role of sustainability reporting in organizational identity change. Through an analysis of 52 interviews with employees in two Finnish companies we develop sensemaking frames for understanding the role of sustainability reporting in organizational identity change. The three sensemaking frames are individualistic, relational and decoupled. Each of these sensemaking frames differs in stakeholder orientation. They indicate that sensemaking influences the interpretation of how important sustainability reporting is for organizational identity change towards sustainability. The study showed how the individualistic and r…

Intensified job demands in healthcare and their consequences for employee well-being and patient satisfaction: A multilevel approach

2021

Contains fulltext : 234355.pdf (Publisher’s version ) (Open Access) Aims: Intensified job demands (IJDs) and their effects on employee burnout, work engagement and patient satisfaction were investigated across different work units and occupational groups in a healthcare setting. Design: A multilevel study. Methods One thousand twenty-four healthcare employees responded to a survey in 2019 and rated their experiences of IJDs, burnout and work engagement. Nine hundred fifty-one patients rated their satisfaction with care received from healthcare staff. Results: Work units and occupational groups who shared more experiences of increased time pressure and multitasking reported higher exhaustion…

Compromiso Estudiantil en el Contexto Universitario Colombiano y Desempeño Académico

2014

20 páginas A pesar de la ampliación de la cobertura en la educación superior latinoamericana, persisten graves problemas de deserción que llevan a cuestionar el papel de las experiencias educativas en el fomento del compromiso académico de los estudiantes. Esta investigación se realizó en Colombia y buscó determinar la relación que existe entre el compromiso estudiantil y el desempeño académico de un grupo de universitarios colombianos. El estudio transversal y correlacional empleó la versión en español de la encuesta National Survey of Student Engagement (NSSE) que mide el nivel de participación de los estudiantes en cinco dimensiones: reto académico, aprendizaje activo y colaborativo, int…

Unpacking the link between family socioeconomic status and civic engagement during the transition to adulthood: Do work values play a role?

2017

We investigated whether the link between family-of-origin socioeconomic status (SES) and civic engagement in young adulthood is mediated by youth’s work values, i.e., the desired characteristics of their current or future jobs. We used data from a Finnish study: 2004 (age 16–18, NT1 = 1,301); 2011 (age 23–25, N T2 = 1,096); and 2014 (age 25–27, NT3 = 1,138). A lower family SES in 2004 was negatively related to youth’s civic engagement in 2014. Lower family SES predicted the importance that youth attached to extrinsic job rewards (e.g., good pay) in 2011, but not the importance of intrinsic job rewards (e.g., learning opportunities). Extrinsic work values, in turn, predicted lower civic enga…

Społeczno-polityczne zaangażowanie Kościoła

2014

The paper examines the relationship between Church involvement and social engagement in a comparative, cross-cultural perspective. The study reveals that Christian religious tradition and, more important, church attendance play an important role in fostering involvement in civil society in contemporary countries, even after controlling for the effects of other factors generally associated with fostering social activity among members of society. The overarching motivation that encourages Churches to engage in social live comes from the teaching of Jesus and from own tradition. However there are many broad reasons for becoming involved in social activity: to show interest in and respect for o…

Is there a pilot in the classroom ?

2012

En ligne sur : http://2012.economicsofeducation.com/user/pdfsesiones/064.pdf; Using data from a survey conducted recently in Madagascar, the article analyzes what teachers and school directors do when they are at work and how they manage the pedagogical process. The results show that in only 15 percent of the sample schools do all of the teachers and school directors consistently perform the tasks considered essential to their role. Engagement at work is found to be significantly lower among contract teachers than among civil service teachers, and the ability of teachers to manage the pedagogical process does not improve with accumulated experience. Other noteworthy features in the importan…

Study engagement and burnout profiles among Finnish higher education students

2017

A person-oriented approach was applied to identify profiles of study engagement and burnout (i.e., exhaustion, cynicism, inadequacy) in higher education in a large and representative sample of 12,394 higher education students at different phases of their studies in universities and polytechnics in Finland. Four profiles were identified: Engaged (44%), engaged-exhausted (30%) inefficacious (19%) and burned-out (7%). The engaged students had the most positive engagement accompanied with the least burnout symptoms compared to other groups. The engaged-exhausted students experienced emotional exhaustion simultaneously with academic engagement. The inefficacious group had heightened experience o…

School burnout and engagement profiles among digital natives in Finland: a person-oriented approach

2016

AbstractApplying a person-oriented approach, this study set out to examine what profiles of school engagement and school burnout (i.e., exhaustion, cynicism, inadequacy) can be identified among elementary school children at age 12, a generation also often referred to as the generation of digital natives. We compared the group memberships in their use of socio-digital technologies and related functioning as we expected to find a gap between some digital natives and current educational practices which do not include socio-digital technology in feelings of cynicism towards school. Latent profile analysis identified five groups: Engaged (50%) students, who formed the majority; Stressed (4%) stu…