Search results for " hospitality"
showing 10 items of 472 documents
The darkest spectrum of Republica de Cromañón, Argentina: an auto-ethnography on a post-disaster (traumatic) site
2020
The turn of the century has brought many dangerous and unseen risks for the tourist system. The methodological limitation of risk perception theory to make safer destinations has led towards a new paradigm where risk-management the pace to post-disaster consumption. The precautionary logic, which plays a leading role in the risk perception paradigm, is replaced by a type of morbid consumption (ipso facto) where adaptation is vital. Having said this, post-disaster tourism flourishes in a moment where the tourism industry -if not tourism epistemology- seems to be in crisis. The present paper discusses the advantages and disadvantages of current post-disaster tourism research to unpack the pro…
Ethnography on tourist spaces
2017
Tourism-related research, despite the great number of books and studies, seems to face one of its worst epistemological crises. At some extent, scholars have serious difficulties to define what tourism means. Though anthropology was the discipline more prone to tourism, as it is, a rite of passage, the current state of indiscipline claimed by Tribe, de Escalona and Korstanje as well as the autonomy of an international academy is more oriented to marketing than to science, are some of the problems tourism research faces today (Tribe, 1997, 2010; Korstanje, 2010; de Escalona, 2015). In this difficult context, Nogues Pedregal provides readers with a masterful ethnography which serves to interp…
Rural tourism in Spain
2002
Abstract The aim of this study is to determine the features that characterize a new tourist class, called modern rural tourism, and to figure out the proportion of this market in one specific Spanish region. The geographical territory under study is El Alto Palancia, one of the best known rural resorts, within the Valencian region. In order to fulfil these goals, an empirical study was undertaken and an econometric model was applied afterwards. A wide set of variables has been selected for the Logit Binomial Model, which is shown to be useful in discriminating the modern from traditional tourists.
Seasonal pattern and amplitude: a logical framework to analyse seasonality in tourism. An application to bed occupancy in Sicilian hotels
2011
Many studies have investigated seasonality in tourism in terms of its causes and impacts, from both theoretical and applied perspectives. However, the definition of seasonality and, most of all, its application and measurement have not received the same degree of attention. In recognizing that seasonality has two main facets – pattern and amplitude – this paper critically examines the main seasonality measures proposed in the tourism literature, classifying them according to their properties and their most appropriate use. The framework then proposed is used to analyse a standard and comparable efficiency measure, such as the bed occupancy rate of Sicilian accommodation establishments, pla…
Similarity and Consistency in Hotel Online Ratings across Platforms
2019
Online ratings are a major driver of hotel choice. There are many ratings platforms, and the number of evaluations is huge. This article analyzes if hotel ratings vary across platforms, vary over time, and if consistency in ratings can be observed. Longitudinal online ratings taken from 11 platforms over a two-year period were analyzed through Self-Organizing Maps. The findings suggest a similar pattern of online ratings across most of the platforms, except for Yelp and HolidayCheck. In addition, the evaluation patterns are stable over time, and the analyzed attributes do not contribute decisively to explain the overall evaluation of hotels, which implies that tourists use a noncompensator…
Memorable tourist experiences versus ordinary tourist experiences analysed through user-generated content
2020
Abstract This study aims to test some previously proposed MTE (memorable tourist experience) scales by using UGC (user-generated content) posted in social media sites, through script theory and thematic analysis. In addition, MTEs and OTEs (ordinary tourist experiences) are compared to identify any significant differences between their dimensions. The results suggest that some dimensions of the MTE scale (hedonism, novelty, meaningfulness, involvement, knowledge and serendipity) are significantly more frequently reported in MTEs than in OTEs, but are not exclusive to MTEs. Despite this, the MTE scale dimensions are able with some accuracy to classify tourist experiences as MTEs or OTEs. Thu…
An integrated fuzzy-stochastic model for revenue management: The hospitality industry case
2016
Revenue management aims at improving the performance of an organization by selling the right product/service to the right customer at the right time. This task is very dependent on uncontrollable external factors. In the hospitality industry, rooms of the hotel represent perishable assets and fixed capacities at the same time. Therefore, in the case of a stochastic process for customers calling in reservations prior to a particular booking date, a common problem for hotels is to devise a policy for maximizing the total expected profit conditional on the set of bookings. We propose a fuzzy model for the hotel revenue management under an uncertain and vague environment. Fuzziness of objectiv…
The value proposition of food delivery apps from the perspective of theory of consumption value
2021
Purpose The theory of consumption values (TCV) has successfully explained much consumer choice behavior, but few studies have investigated the values that drive food-delivery application (FDA) use. This study aims to bridge this gap by extending the TCV to the FDA context to examine food consumption-related values and interpreting and rechristening generic consumption values to adapt the TCV to the FDA context. Design/methodology/approach An explorative mixed-method research approach was taken to conduct focus group discussions with 20 target users to develop the questionnaire and then administer it for a cross-sectional survey (pen and pencil) to FDA users aged 22–65 years; 423 complete r…
Investigating Customer Satisfaction in a Health Club Context by an Application of the Tetraclasse Model
2006
International audience; Although customer satisfaction is recognised as a key driver for positive organisational outcomes, the nature and the role of the service attributes contributing to satisfaction are still misunderstood, and are most often evaluated by service quality dimensions. This study attempts to explore these attributes and their contribution to satisfaction in a sport service context using Llosa's Tetraclasse model which hypothesises that some service attribute weights are performance related whereas others are not. This application on a sample composed of 184 customers from five French health clubs indicated four satisfaction contribution types. The results suggest that the q…
The quality‐value‐satisfaction‐loyalty chain: relationships and impacts
2013
PurposeThe purpose of this paper is to explore the classical topics of services literature in a tourism experience with a means‐end‐model on the quality‐value‐satisfaction‐loyalty chain. Within this wide stream of research, this work has a particular interest on value antecedents and on the sense of the link between value and satisfaction.Design/methodology/approachAn overall tourism experience with positive and negative antecedents (benefits and sacrifices experienced) and classical evaluations (perceived value, satisfaction and loyalty as behavioral intention) is analyzed through two competing structural models measured with partial least squares on a sample of 274 students traveling in g…