Search results for " ser"

Identifying Critical Determinants of ‘Digital Customer Services’ Usage – An Exploratory Study

2019

Digital technology has reinvented retail business as well as commerce. This study aims to examine consumers’ perception and usage of digital customer services (DCS) and investigate three significant post-adoption and marketing consequences: simplicity, awareness, and usefulness. Using a purposeful sampling technique, 10 semi-structured, in-depth interviews were conducted with banking customers in Finland in January 2019. The research findings suggest that simplicity regarding DCS occupies a key position in their prolonged use, while awareness and usability are also important. This study offers some valuable theoretical and managerial implications and suggests an agenda for future research. …

Qualitative analysis of housing demand using Google trends data

2019

Big data analytics often refer to the breakdown of huge amounts of data into a more readable and useful format. This study utilises Google Trends big data as a proxy for an analysis of housing demand. We employ a qualitative method (fuzzy set/Qualitative Comparative Analysis, fsQCA), instead of a quantitative method, for our estimate and forecast. The empirical results show that fsQCA successfully forecasts seasonal time series, even though the dataset is small in size. Our findings fill the gap in the qualitative and time series forecasting literature, and the forecasting procedure herein also offers a good standard for industry.

Honey Bee Pollen in Meagre (Argyrosomus regius) Juvenile Diets: Effects on Growth, Diet Digestibility, Intestinal Traits, and Biochemical Markers Rel…

2020

This research aimed to evaluate the effects of the inclusion of honey bee pollen (HBP) in meagre (Argyrosoumus regius) juveniles&rsquo

Open Service Innovation: The Case of Tourism Firms in Scandinavia

2016

Most empirical research investigating open innovation has focused on the development of new physical products in manufacturing industries, whereas open service innovation has not been researched correspondingly. Services have some characteristics that distinguish them from physical products, which may affect the types of open innovation practice utilised during service innovation processes. Tourism services comprise a subset of services that is particularly distant from tangible products. Therefore, the exploration of how tourism firms utilise different types of open innovation practice offers a valuable opportunity to learn about the nature of open service innovation practices. Thus, this …

Service Climate and Display of Employees’ Positive Emotions: The Mediating Role of Burnout and Engagement in Services

2011

This article aims to test a model linking service climate to the frequency of expression of positive emotions by frontline employees. We propose that burnout and engagement at work mediate the relationship between service climate and the expression of positive emotions. Service climate impacts negatively on burnout and positively on engagement; in turn, burnout and engagement are significantly related to the frequency of expression of positive emotions. This model was tested both at the individual and work-unit levels. In addition, it was compared with a direct model that proposes an additional direct link from service climate to frontline employees’ positive emotions. Models were tested th…

Data from: Optimizing management to enhance multifunctionality in a boreal forest landscape

2016

1. The boreal biome, representing approximately one third of remaining global forests, provides a number of crucial ecosystem services. A particular challenge in forest ecosystems is to reconcile demand for increased timber production with provisioning of other ecosystem services and biodiversity. However, there is still little knowledge about how forest management could help solve this challenge. Hence, studies that investigate how to manage forests to reduce trade-offs between ecosystem services and biodiversity are urgently needed to help forest owners and policy-makers take informed decisions. 2. We applied seven alternative forest management regimes using a forest growth simulator in a…

Bernard Simeone traducteur de Luzi, Caproni et Sereni en France

2011

Using Corpus Linguistics as a research and training tool for Public Service Interpreting (PSI) in the legal sector

2017

Public Service Translation has for long been the ‘forgotten voice’ in PSI studies but it is arguably a valuable linguistic support for legal institutions and for training interpreters in the legal sector. Given that interpreters in the legal system in Italy often tend to ‘double-up’ as legal translators (to make a living) the line between the two is often hazy. Hybrid modalities like sight translation of legal and administrative documents is also a ‘borderline’ feature of these intertwined professions. The main aim of this paper is to describe how parallel and monolingual corpora can be used to train public service interpreters in double roles (translators, interpreters), namely by using co…

Hvilke faktorer påvirker IPLOS registreringen i primærhelsetjeneste?

2019

Masteroppgave helse- og sosialinformatikk HSI500 - Universitetet i Agder 2019 Background: According to the «Regulations on pseudonymous register for individual health and care statistics»the municipality sector commits itself to registertheir services and patients in the municipalities. Based on this, a registration system was developed which is integrated into the EPR systems used in the municipal sectors. IPLOS is the registry where all data is collected and used for statistics and distribution of earmarked funds. Reporting to the IPLOS registry is an imposed task that can pose a number of challenges for the health personnel who perform the registrations.Purpose:The purpose of the assignm…

A transformative value co-creation framework for online services

2019

Purpose: Online offerings for transformative services create value for consumers, although little research examines the process through which these services deliver this value. The purpose of this paper is to develop a comprehensive framework to capture the complexity of the co-creation of transformative value experienced by the consumers of online transformative services. Design/methodology/approach: This paper uses a netnography approach to examine longitudinal data from an online weight management program. In total, this research examines 15,304 posts from 3,149 users, including eight staff users. Findings: Consumers integrate a range of social support resources, from informational suppo…