Search results for " ser"

Physiotherapists’ validating and invalidating communication before and after participating in brief cognitive functional therapy training : Test of c…

2021

Objective The aim of this study was to investigate physiotherapists’ validating and invalidating communication, before and after brief Cognitive Functional Therapy (CFT) training that included a session on validation skills. Associations between validation/invalidation and the characteristics of the interviews and physiotherapists were also explored. Methods Eighteen physiotherapists treating patients with low back pain participated in the study. The study had a within-group design in which validation and invalidation for physiotherapists were rated before and after training using a reliable observational scale. We also collected data on interview length and physiotherapists’ and patients’ …

La formación de la lealtad y su contribución a la gestión de destinos turísticos

2009

El estudio del turismo sostenible, abordado desde la perspectiva del consumidor, se está convirtiendo en un área relevante para los gestores turísticos, que han tomado conciencia de la importancia de la continuidad de las relaciones con los clientes bajo un planteamiento responsable. Este trabajo, circunscrito en esa realidad, analiza el proceso de formación de la lealtad en sus dos vertientes (actitudinal y conductual) a partir de un conjunto de variables antecedentes (valor percibido, calidad de servicio, satisfacción y compromiso del turista) y variables moderadoras (capacidad de carga turística, búsqueda de variedad y características sociodemográficas del turista). La revisión de la lit…

Harnessing Digital Services for Co-creating Sustainability Value in the Retail Servicescape

2022

While the importance of sustainable consumption is well acknowledged and consumers increasingly demand sustainable alternatives, the consumption of environmentally strenuous products continues to grow. Technological solutions have been discussed for addressing the misalignment between consumers’ attitudes and behavior. This study is the first to use the service-dominant logic lens to investigate how digital services may be harnessed to drive the co-creation of sustainability value in the retail industry. We conduct 10 semi-structured interviews with a Finnish retail company and its customers and reflect on the customers’ experiences with respect to the company’s value propositions in the se…

La valutazione di qualità del servizio formativo universitario. Il caso del Dottorato di ricerca in Psicologia dell'Università di Palermo.

2008

Integraatio ja sen toimivuus lastentarhanopettajan arvioimana

1999

Molecular and functional approaches to understand the natural history of snake short disintegrins

2016

211 páginas, figuras y tablas

Identifying the Sales Patterns of Online Stores with Time Series Clustering

2018

Electronic commerce, especially in the business-to-consumer (B2C) context, has for years been a popular research topic in information systems (IS). However, the prior research on the topic has traditionally been dominated by the consumer focus instead of the business focus of online stores. For example, whereas various segmentations exist for online consumers based on their purchase behaviour, no such segmentations have been developed for online stores based on their sales patterns. In this study, our objective is to address this gap in prior research by identifying the most typical sales patterns of online stores operating in the B2C context. By using self-organising maps (SOM) to analyse …

Examining the antecedents and consequences of perceived value : a case study of mobile banking application usage in the Kingdom of Saudi Arabia

2022

Recent advancements in information, communications, and mobile technologies have revolutionized banking and payment services as well as consumer behavior. This study examines the continuous usage experience of mobile financial services, and especially mobile banking services, in the Kingdom of Saudi Arabia (KSA), the context of this study. Data were collected from 300 experienced mobile banking users across the KSA using a pre-tested survey instrument. The partial least squares structural equation modelling (PLS-SEM) was used to analyze the data. The results supported most of the hypotheses and revealed that e-service quality, e-information quality, and experience flow have a significant an…

Etnologinen tutkimus palvelujen käytöstä ja hyvän arjen rakentumisesta

2014

Value Co-creation for Smart Villages: The Institutionalization of Regional Service Ecosystems

2020

Building a versatile portfolio of public and private digital-enabled services is vital in rural and sparsely populated regions, where traditional market mechanisms alone cannot guarantee the availability of essential services. However, contemporary services tend to build on prevalent institutions, often governed by decisions based on market mechanisms, such as economies of scale – service-by-service and village-by-village. A shift is suggested towards networks of smart villages co-creating value as regional service ecosystems. We draw from institutional theory and employ the Service-dominant logic (SDL) framework in investigating value co-creation in rural villages in Sweden. Analyzing 53 l…