Search results for " service"
showing 10 items of 2936 documents
Els serveis socials municipals en risc de desaparició. L'avantprojecte de Llei de racionalització i sostenibilitat de l'Administració local
2013
This bill endangers the municipal social services system because it deeply modifies the conception thereof (leaning social services towards charity), the distribution of powers (taking competences to the town and city councils) and the public responsibility (encouraging private management and the commercial exploitation thereof). During the last thirty years, the Social Services system had been consolidated throughout Spain, being the proximity to the citizenry its most fundamental value. Such proximity has been achieved thanks to the benefits provided by the town and city councils, which have become the closer public bodies to citizens and their needs with great capacity to understand and …
« L’homme-à-fourchette ». La construction du convive-modèle à la table de Buckingham Palace
2021
“Every meal is a lesson learned”. The Victorian saying warns of the risk of punishment that every guest constantly incurs. These sanctions often relate to the way in which one approaches, one selects, one handles the cutlery on the table. Indeed, the construction of the ideal guest, of his way of being with others and of behaving in relation to food, often and above all involves being a "model user" of table service. We will analyze this aspect from the images and speeches posted on the Windsors' Twitter account, the official websites of the Royal Family and the manners manuals they sponsor. Each of these supports manifests an aspect of the subjectivity of the ideal guest as a model-user of…
Utilitarian Use of Social Media Services - A Study on Twitter
2018
This paper applies structuration theory (ST) and service dominant logic (SDL) as lenses to study different uses of information systems (IS). We argue that resources provided by IS may be combined and reproduced by appropriating them for different purposes than the design purposes of the IS. The study provides empirical data and analysis to showcase the use of resources for utilitarian purposes in the context of social media services (SMS). Through an analysis of sponsored tweets on Twitter, we show that users employ implicit and explicit resources for utilitarian outcomes. Our findings imply that users create their own service through appropriation of resources available in the social conte…
Managing Continuous Digital Service Innovation for Value Co-Creation
2023
Service organizations across various industries are increasingly implementing continuous development methods and practices to transform their digital service innovation and development processes. Consequently, continuous digital service innovation (DSI) has become a way to react to today’s dynamic markets by proposing value to customers quickly while maintaining service quality. However, little is known about how organizations can enable value co-creation (VCC) in their continuous DSI processes. We fill this gap in the literature by focusing on organizational-level continuous DSI processes. Based on findings from 23 industry informants from six Finnish digital service organizations, we pres…
Modular Service Design of Information Technology-Enabled Services
2022
The literature has proposed ways to modularize information-technology-enabled services (ITeS) with limited success. We argue that applying design principles (DPs) can address this gap and revitalize the service modularization literature. With a qualitative research study, we develop exemplar DPs and a set of prioritized DPs for ITeS. We contribute to the literature by demonstrating how complex service systems, specifically ITeS, can be modularly designed. Our DPs show how different ITeS design elements or service attribute combinations impact the outcome-driven design of service experience. Based on the findings, we present a modular service design framework and a service design method tha…
Gli aspetti concessori del servizio idrico
2020
L’obiettivo dell’articolo è quello di offrire una ricostruzione della disciplina delle gestioni e degli aspetti concessori del servizio idrico integrato. A questo fine, si esamina dapprima la fase genetica dell’affidamento. Successivamente si passa all’analisi di quella esecutiva, con particolare attenzione ai profili attinenti alla convenzione che accede alla concessione e all’allocazione del rischio, nonché a quelli concernenti i controlli pubblicistici in costanza del rapporto e l’aggiornamento dei termini e delle condizioni della gestione. Si prendono in considerazione, poi, le norme in materia di cessazione del rapporto. Infine, si mettono in evidenza i problemi ancora aperti nel setto…
Servizio sociale e cooperazione allo sviluppo
2013
L’internazionalizzazione dei problemi sociali ha sancito la rottura dei rigidi confini nazionali entro i quali, tradizionalmente, si muovevano le professioni di aiuto e, tra queste, il servizio sociale. L’essere costitutivamente una professione legata alla soddisfazione delle necessità sociali della popolazione e alla promozione del cambiamento sociale ha, difatti, comportato per il servizio sociale l’attivazione e lo sviluppo di percorsi metodologici e operativi in risposta al mutamento sociale in atto nell’ambito delle relazioni internazionali e delle politiche nazionali e internazionali di cooperazione tra i paesi del Nord e quelli del Sud del mondo. The internationalization of social pr…
Dialoghi digitali. La comunità professionale si confronta sulle esperienze in tempo di COVID
2020
La crisi pandemica ha avuto un impatto diretto e indiretto nella sfera di azione dei servizi sociali. La gestione della emergenza causata dal Covid-19, nelle diverse fasi in cui è articolata, ha coinvolto i professionisti dei servizi sociali in un contesto in cui, per la prima volta, una situazione di trauma e di crisi a livello collettivo (Aydin, 2017) ha investito l’intero territorio nazionale, comportando sfide senza precedenti in Italia dopo la Seconda guerra mondiale. Insieme allo spiazzamento iniziale, la pandemia ha reso ancora più evidenti le disuguaglianze e le ingiustizie sociali, ha investito direttamente i servizi sociosanitari, le relazioni tra i cittadini e tali sistemi, le co…
Regulating (and Self-regulating) the Sharing Economy in Europe: An Overview
2018
The article describes the main legal challenges for regulating the sharing (or collaborative) economy in Europe and explains how the existing body of EU law applies to these new business models. In the last part, it makes a few brief comments on the need for future regulation.
Cognitive behavioural therapy interventions for insomnia among shift workers: RCT in an occupational health setting
2019
Abstract Introduction The aim of the study was to compare the effectiveness of cognitive behavioural therapy interventions for insomnia (CBT-I) to that of a sleep hygiene intervention in a randomized controlled design among shift workers. We also studied whether the features of shift work disorder (SWD) affected the results. Methods A total of 83 shift workers with insomnia disorder were partially randomized into a group-based CBT-I, self-help CBT-I, or sleep hygiene control intervention. The outcomes were assessed before and after the interventions and at 6-month follow-up using questionnaires, a sleep diary, and actigraphy. Results Perceived severity of insomnia, sleep-related dysfunction…