Search results for " trust"
showing 10 items of 125 documents
The role of social trust in reward crowdfunding campaigns’ design and success
2021
AbstractTrust is critical for successful participation in online marketplaces. In crowdfunding, fundraisers seek to win the trust of potential supporters towards contributing to their projects despite risks of non-delivery or deviations from campaign promises. This study explores how cultural differences in social trust proclivities influence reward crowdfunding campaign design and success. Specifically, we analyze data about 700 campaigns from a relatively high social trust society (HTS) – Finland, and 700 campaigns from a relatively low social trust society (LTS) – Poland. We find that sharing campaign information via social media is positively associated with campaign success in both con…
The effect of the valence of forgiveness to service recovery strategies and service outcomes in food delivery apps
2022
The literature offers valuable insights into various aspects of service recovery and service outcomes. However, the available findings are limited relative to the size of the ever-expanding service economy. In particular, past studies have left more granular nuances of the association between service recovery strategies and service outcomes, such as the mediating role of forgiveness or the valence of forgiveness, under-explored. Recognising that an improved understanding of recovery from failures is crucial for sustaining positive customer–brand relationships in the service economy, the present study investigates the mediating effect of the valence of forgiveness (both exoneration and resen…
Building organizational trust in a low‐trust societal context
2010
PurposeThe purpose of the paper is to explore the interrelations between organizational trust and ethics management tools as well as ethical organizational practices in a post‐socialist context.Design/methodology/approachA conceptual framework of the interrelations among organizational trust, ethics management tools and ethical organizational practices is reasoned and the interrelations among the variables are explored using quantitative methods of data analysis. The method of data gathering is a questionnaire survey that was carried out in Lithuania which is taken as an example of a post‐socialist society where trust is rather low. In total, answers from 519 respondents were collected.Find…
An Integrated Retailer Image and Brand Equity Framework : Re-examining, Extending, and Restructuring Retailer Brand Equity
2017
Retailers are amongst the world's strongest brands, but little is known about retailer brand equity. In spite of their extensive use, we argue that current operational models are too abstract for understanding the uniqueness of the retail industry and too simplistic to understand the interrelationships among the dimensions in the retailer brand equity building process. This study contributes to the existing and largely generic retailer equity frameworks in three ways: first, by incorporating retail specific dimensions from the retailer image literature; second, by re-examining and developing the structures and relationships between the dimensions of retailer equity by testing alternative st…
Employee trust repair: A systematic review of 20 years of empirical research and future research directions
2021
Employee trust, and increasingly its absence, is a critical topic for researchers and practitioners interested in social relations in the context of work and organizing. Employee trust repair is particularly important in the current disrupted work environment, due to unpredictable changes such as the Covid-19 pandemic and the uncertainty those bring to our lives. It is not surprising that employee trust is attracting increasing interest among researchers and practitioners alike. In this article, we systematically review and take stock of the research on trust repair conducted in the past two decades to provide comprehensive insights and future research directions for researchers and manager…
With great power comes great responsibilities – Examining platform-based mechanisms and institutional trust in rideshare services
2023
From the perspective of female passengers, much remains unknown about institutional or platform trust and the sharing economy. The present study was conducted in an emerging economy context to comprehend the significance of institutional trust. The study aimed to develop a dynamic theoretical model incorporating the perceived effectiveness of platform-based institutional structures (PEPIS) as a dependent variable in sharing economy platforms, examine the antecedents of PEPIS and determine how PEPIS affects female passengers' trust in the institution or platform. Different strata of female passengers were targeted using a quota-cum-purposive sampling method. In total, 413 useable responses t…
Does a Crisis Change News Habits? A Comparative Study of the Effects of COVID-19 on News Media Use in 17 European Countries
2021
Abstract: Exogenous shocks like the COVID-19 pandemic unleashes multiple fundamental questions about society beyond public health. Based on the classical concept of 'need for orientation' and the literature on the role of the media in times of crisis, we investigate to what extent the COVID-19 pandemic affected news consumption in comparative perspective. Based on a two-wave panel survey in 17 mostly European countries, our study targets the role of both legacy news brands (TV, radio, newspapers) and so-called contemporary news media (Internet-based and social media) during this global health crisis. Our results show an overall rise of news use across countries, but only for some types of n…
A trust-based security enforcement in disruption-tolerant networks
2017
We propose an approach to enforce security in disruption- and delay-tolerant networks (DTNs) where long delays, high packet drop rates, unavailability of central trusted entity etc. make traditional approaches unfeasible. We use trust model based on subjective logic to continuously evaluate trustworthiness of security credentials issued in distributed manner by network participants to deal with absence of centralised trusted authorities.
Towards a more humanistic understanding of organizational trust
2011
PurposeThe aim of this paper is to propose a wider and more humanistic understanding of the phenomenon of trust and “trust building” through a dialogue between ethics and social sciences.Design/methodology/approachThis paper offers a constructive critical review of the explanation of trust proposed by Mayer et al. in their 1995 seminal article, and expands this by considering the ethical dimension and the role of virtues.FindingsThe integrative model of organizational trust by Mayer et al. lacks a specific reference to the role played by human will and the ability to make free choices. When assessing the trust built in a relationship, an explicit consideration of human will should be includ…
Job satisfaction and organizational trust as antecedents of organizational commitment in Finnish and Estonian SMEs
2015
This empirical study examines three well-known leadership themes – organizational commitment, job satisfaction and organizational trust – from the perspective of Finnish and Estonian small and medium –sized enterprises (SMEs). The object of the study is to increase knowledge about organizational commitment and job attitudes affecting the formation of commitment. The study is cross-sectional, using previously gathered SME survey data. Organizational commitment is understood as a multidimensional construct. The study is interested especially in its affective component, which is considered to be the deepest form of organizational commitment and usually related to desirable behavioral outcomes.…