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The paradoxical management of service skills
2015
This paper focuses on service skills which are mobilized by front office agents when they are involved with customers. These skills are most of the time tacit. We consider that the way in which firms recognize these skills and contribute to their development is an important management issue. It is all the more important that a lot of jobs combine poor levels of qualification and highly situated skills.
De Christo iudice laetis animis expectando oratio... Seraphini Caballi... Dominicani... in Dominica prima Aduentus 1562 ad sacrum Decumenicum Trident…
1563
Sign.: A-B4 Postil·les marginals
De nomine Iesu, oratio Ad sacro Sanctam Synodum Tridentinam / autore Gasparo Cardillo Villalpandeo
1563
Sign.: A-B4
De Christo puero, circunciso, et Iesu vocato, concio, Tridenti habita, Calendis Ianuarii, in... Sanctae Synodi, Cardinalium, patrum atq. oratorum Con…
1563
Sign.: A6 Autor pres de l'epígraf Postil·les marginals
De Christo puero, circunciso, et Iesu vocato, concio, Tridenti habita, Calendis Ianuarii, in... Sanctae Synodi, Cardinalium, patrum atq. oratorum Con…
1563
Sign.: A6 Postil·les marginals
Gozos al extatico Doctor San Juan de la Cruz
1750
El full orlat Grav. xil. enmarcat del sant, flanquejat per escuts dels carmelitans Text del goig a tres col. separades per filets
Vita clarissimi confessoris Christi patris F. Ioannis a Cruce resurgentis Carmeli admodum insignis coërectoris : in compemdium redacta.
F. amb orla tip Caplletra ornada Text a 1 col
Gozos al extatico Padre San Juan de la Cruz.
El full orlat Grav. xil. enmarcat del sant, flanquejat per gerros amb flors Text del goig a tres col. separades per filets
Gozos al extatico Doctor San Juan de la Cruz.
El full orlat Grav. xil. enmarcat del sant, flanquejat per escuts dels carmelitans Text del goig a tres col. separades per filets