Search results for "AHP"
showing 10 items of 52 documents
Prioritization of maintenance actions in water distribution systems
2017
[EN] Industrial water distribution systems are paramount in many manufacturing systems to optimise the related industrial plant availability and consequently the level of production. They also play an important part in keeping right standards of hygiene of workplaces and machines. A strategic action of planning and implementing of suitable maintenance activities is necessary to assure the standards previously described. The present contribution proposes the prioritization of maintenance actions for industrial water distribution systems through a multi-criteria decision making approach, since some of the elements integrated in maintenance-related aspects are not easily quantifiable and, on t…
Combined fuzzy TOPSIS and AHP-based methodology for the prioritization of maintenance key performance indicators: Application to an oil refinery plant
2017
A Maintenance Performance Measurement model based on the use of Maintenance Key Performance Indicators (MKPIs) is proposed in the present paper. Referring to a specific industrial context, a multi-level hierarchical structure is firstly designed to highlight the most meaningful perspectives which affect the maintenance performance. Then, MKPIs selected from the literature or properly formulated to detail some particular perspective of the investigated maintenance process are assigned to the hierarchical framework and prioritized by a Fuzzy Technique for Order of Preference by Similarity to Ideal Solution (FTOPSIS) and Analytic Hierarchy Process (AHP)-based approach.
A knowledge-based exploratory framework to study quality of Italian mobile telecommunication services
2017
A novel two-step knowledge-based exploratory framework is proposed in this paper for studying quality of Italian Mobile Telecommunication Services (MTSs). Particularly, the Delphi technique is initially considered to finalize an overall quality structure of MTSs features, indicators and drivers, herein described on the basis of a comprehensive review of the fundamental references for the field, and also to select the key elements with reference to the Italian context. At the second step, selected key elements are prioritized via the Analytic Hierarchical Process (AHP) method according to viewpoints of the fundamental stakeholders for the sector. Furthermore, possible uncertainty and ambigui…
An AHP-based approach to PMISs assessment
2015
The project management environment gets complex and subject to uncertainty. The firm's managers need of tools supporting the decision–making process in order to properly manage project information. PMISs provide features facilitating the project management. The variety of software and the ambiguity of features meaning make the choice of the PMIS a difficult task. The literature analysis confirms the importance of user engagement in features and PMIS assessment and the lack of methodologies satisfying such a task. The paper focuses on the classification and assessment of features of PMIS considering the firm's needs. A case study is presented for the evaluation of a PMISs sample.
A fuzzy ServQual based method for reliable measurements of education quality in Italian higher education area
2013
In recent years, the attention that the European Community has focused on the education sector has produced a new university commitment addressed to quality aspects for all education related services. In fact, a quality oriented service requires excellence in the design and planning of service activities, as well as during its delivering and also for the adopted service performance evaluation method. However, considering that service performance evaluations are deeply based on stakeholders' judgments, they can be characterized by possible uncertainties related to incompleteness for partial ignorance, imprecision for subjectivity and even vagueness. Therefore, under these conditions, unrelia…
A fuzzy framework to evaluate service quality in the healthcare industry: An empirical case of public hospital service evaluation in Sicily
2016
A novel fuzzy framework is considered to analyze healthcare service quality.The fundamental quality structure of healthcare service delivered in Sicily is described.The public healthcare in Sicily (Italy) is strategically analyzed.Strategic stakeholders' oriented implications for healthcare improvements are given. A novel fuzzy evaluation framework is applied in this study to evaluate service quality in the public healthcare sector. In particular, the proposed framework is based on the ServQual disconfirmation paradigm and incorporates the Analytic Hierarchy Process (AHP) method to elicit reliable estimations of service quality expectations. Moreover, degrees of uncertainty, subjectivity an…
District metered area design through multicriteria and multiobjective optimization
2022
[EN] The design of district metered areas (DMA) in potable water supply systems is of paramount importance for water utilities to properly manage their systems. Concomitant to their main objective, namely, to deliver quality water to consumers, the benefits include leakage reduction and prompt reaction in cases of natural or malicious contamination events. Given the structure of a water distribution network (WDN), graph theory is the basis for DMA design, and clustering algorithms can be applied to perform the partitioning. However, such sectorization entails a number of network modifications (installing cut-off valves and metering and control devices) involving costs and operation changes,…
A Hybrid AHP Approach and GIS-Based Methods as Fundamental Tools in the SECAP’s Decision-Making Process
2023
Adapting to climate change and mitigating its impacts are the main challenges for cities today. One objective that the European Commission has set in recent decades is reducing climate change inaction, and several political actions have been implemented. Among these actions, the Covenant of Mayors led to the development and adoption of Sustainable Energy and Climate Action Plans (SECAPs) by many cities worldwide. A challenge that local authorities must face during the development of a SECAP is the identification of the policies to be included in the plan. This paper presents a case study to show the validity of using a hybrid analytic hierarchy process (AHP) approach and various geographic …
Hierarchical multi-criteria analysis for the selection of a triathlon
2018
Sports activities have an increasingly large impact in different fields: economy, tourism, environment, applied technology, social, culture, etc. This study analyses the most important criteria that triathletes take into account when choosing a triathlon event in Spain. The methodology used was Analytic Hierarchy Process (AHP), which quantifies the weighting of each criterion and sub-criterion in a survey. The survey was drawn up using 14 triathlete experts and was completed by 95 triathlon participants. The results show that the internal aspects associated with the development of the triathlon event, together with the proximity to the athlete's home, the layout and signage of the circuits …
Project Selection by Constrained Fuzzy AHP
2004
The selection of a project among a set of possible alternatives is a difficult task decision makers have to face. Difficulties in selecting a project arise because of the different goals involved and because of the large number of attributes to consider. Our approach is based upon a fuzzy extension of the Analytic Hierarchy Process (AHP). This paper focuses on the constraints that have to be considered within fuzzy AHP in order to take in account all the available information. This study demonstrates that by considering all the information deriving from the constraints better results in terms of certainty and reliability can be achieved.