Search results for "Asia"
showing 10 items of 2697 documents
Lexical Substitution and Paraphasia in Advanced Dementia of the Alzheimer Type
2017
Abstract The paper presents the case study of lexical selection in Alzheimer-type dementia. Lexical substitutions in poem recitation and conversations of a Russian speaker, who suffered Alzheimer-type dementia, were analyzed on the background of the lexical retrieval and slip-of-the-tongue phenomena. The classification of the substitutions is worked out on the basis of the links between a target word and its substitutions. The current context plays an essential role as natural priming for a substitution in a poem recitation. Some words have predisposition to be lost; the units belong to the figurative language or to the category of infrequent lexemes. In conversation, the patient masked fai…
Akateemisen opiskelijan tietoteknisen osaamisen todentaminen
2009
Joukkoviestimestä keskustelukumppaniksi? : vertailua medioiden ja viranomaisten vuorovaikutuksesta yleisönsä kanssa sosiaalisessa mediassa
2018
Tässä tutkielmassa selvitämme, miten mediaorganisaatioiden ja viranomaisten sosiaalisen median vuorovaikutussuhteet yleisöidensä kanssa poikkeavat toisistaan. Vertailun tarkoituksena on kuvata, ovatko organisaatiot omaksuneet viestintäänsä sosiaalisen median logiikan vai tukeutuvatko he edelleen joukkoviestinnän logiikkaan. Tutkimme myös, millaisia suunnitelmia mediaorganisaatioilla ja viranomaisilla on tulevaisuudessa sosiaalisen median hyödyntämisessä. Tutkimuksen aineisto koostuu kuudesta puolistrukturoidusta teemahaastattelusta. Haastattelimme kolmea mediaorganisaatiota ja kolmea viranomaista. Analysoimme aineistoa laadullista sisällönanalyysia hyödyntäen ja pyrimme löytämään yhtäläisyy…
The effects of two-way communication and chat service usage on consumer attitudes in the e-commerce retailing sector
2018
In e-commerce retailing (e-retailing), where competitors are only one click away and prices are easy to compare, providing superior customer service and reciprocal communication via a company’s website are important aspects of attracting and retaining customers. One increasingly popular solution to improve customer service is a “live chat” interface that allows consumers to have real-time conversations online with customer service agents. As the literature on the impacts of real-time communication via live chat is currently very limited, this study develops and tests a model that demonstrates the moderating effects of a chat service on the relationship between two-way communication (i.e., a…
Ideal types of online shoppers : a qualitative analysis of online shopping behavior
2018
Due to the growing popularity of online shopping, there is a growing demand for understanding the motives and behaviour of online shoppers. This study aims to increase this understanding by examining online shopping behaviour from the perspective of UTAUT2 theory integrated with self-efficacy and risk avoidance components. The thematically analysed data from 31 participants highlights the unique aspects of online shoppers by grouping them into ideal types, presenting the data as extensively as possible. An ideal type is an analytical construct used to ascertain similarities and deviations to concrete cases in an individual phenomenon. This study discovered five ideal types of online shopper…
Omnichannel experience: Towards successful channel integration in retail
2019
According to Deloitte’s (2018) forecast for 2018 many changes will occur in retail markets. The growth of online retailing is continuing, and it is going to have a great impact on traditional retail players. The number of physical stores will decrease, but they will still have important role in retailing. Customer experiences are now more important than ever, and digital technologies will have a key role to the store experience. Consumers are spending more and more time on smartphones relative to other devices. Typically, they conduct searches on mobile devices and make purchase in physical stores (Singh and Swait, 2017). Today, 8% of time spent online is related to shopping (Mander and Jas…
Chatbot-teknologia : sähköinen kaupankäynti ja asiakaspalvelu
2015
Tutkimusorganisaatio Gartnerin tutkimuksissa on arvioitu, että vuonna 2020 yli 85 % asiakaspalvelutapahtumista hoituu ilman ihmisen avustusta, jolloin esimerkiksi Yhdysvaltojen 18 miljoonasta myyjästä on jäljellä enää vain noin 4 miljoonaa. Väitettä tukee myös virtuaalisten assistenttien tekemä myynti, mikä on kasvanut 2010-luvulla vuosittain 50 %. Tässä tutkielmassa käsitellään tekoälyä hyödyntävää virtuaalista assistenttia, eli chatbottia. Tutkielman tavoitteena on tutkia ja vertailla jo olemassa olevia toteutuksia sekä laatia kirjallisuuskatsauksena teoreettinen vaatimusmäärittely toimivan chatbotin toteutukseen verkkokauppojen asiakaspalvelussa. Lisäksi tutkie…
Monistetuista tiedonannoista verkkolehdeksi
2000
Online support for vulnerable consumers: a safe place?
2017
Purpose This paper aims to examine the service experience in an online support community of consumers to understand the nature of social support and how it is experienced and enacted by vulnerable consumers. Design/methodology/approach A netnographic study was conducted to examine vulnerable consumers’ participation in an online support group for weight management. The Linguistic Inquiry Word Count (LIWC) program was used, and additionally data were coded using open coding. A hybrid approach to data analysis was undertaken using inductive and deductive methods. Findings The findings suggest online social support groups can be used as an online “third place” to support vulnerable consumers, …