Search results for "Behaviour"

Switching Behaviour in Smart Phone Messaging Services : It’s a Question of Context, Content, and Features of the Service

2021

This paper studies switching behaviour in smart phone messaging services. This study aims to add knowledge about the factors affecting switching behaviour in smart phone messaging services. The empirical study is qualitative, and the data was collected with interviews using the laddering method. This study was carried out to find out the reasons behind customer decisions when choosing between smart phone messaging services. Using the Push-Pull Mooring framework, the findings of this study indicate that the switching decision regarding smart phone messaging service is influenced by three factors: the context of the message, the content of the message, and the features of the service.

Effects of dissatisfaction in tourist services: The role of anger and regret

2011

Abstract Dissatisfied customers due to a service failure probably will switch the provider, will complain and/or will spread negative word-of-mouth. However, to what extent some specific emotions triggered by dissatisfaction can mediate between the latter and the previous mentioned behaviours? A sample of 359 users of restaurants and 308 users of hotel services has shown that, whereas anger has a significant influence on the three behaviours under study, regret only affects switching and negative word-of-mouth. Furthermore, slight differences between hotels and restaurants have been found because, in the case of restaurants, anger is not an antecedent of switching whereas regret has an inve…

Linking Service Climate and Disconfirmation of Expectations as Predictors of Customer Satisfaction: A Cross-Level Study1

2011

Research addressing customer satisfaction has not been conducted within an integrated framework. Two approaches have been developed separately with different levels of construct and analysis: organizational behavior and consumer behavior. Our research study provides an initial step in developing integrative strategies with the joint consideration of service climate and disconfirmation of expectations. We link these 2 concepts to customer satisfaction with services, using a cross-level approach. Data from 105 work units and 1,033 customers confirmed the existence of a dual corridor of relationships, with independent and significant links from disconfirmation and service climate to customer s…

Value dimensions in consumers’ experience: Combining the intra- and inter-variable approaches in the hospitality sector

2015

Within the deep and extensive research on value, two main areas of discussion emerge: multidimensionality (intra-variable approach) and interrelationships with other constructs (inter-variable approach). Independently, the two areas have produced relevant knowledge; however, when studying them jointly, the results are inconsistent. The paper aims first to build four self-oriented value scales for a hospitality experience (efficiency, quality, play, and aesthetics), and second to test them in a SEM model with overall perceived value, customer satisfaction, and customer loyalty, upon a sample of 585 hotel consumers in Sardinia (Italy). The results show both unexpected (for the intra-variable …

Exploring the links between destination attributes, quality of service experience and loyalty in emerging Mediterranean destinations

2020

Abstract Since the publication of the “Experience Economy” work by Pine and Gilmore in 1999, understanding the increasing complexity of the customer experience within the customer journey in the tourism industry is a priority for researchers and destination management organizations. This study contributes to the extension of the Experience Economy in tourism research by examining the links between tourists' assessment of destination attributes, their perceived quality of the service experience and loyalty, in seven emerging Mediterranean destinations. To date, little research has explored the aforementioned aspects, even though the Mediterranean region is the leading tourism destination in …

The role of trust in cruise passenger behavioral intentions : The moderating effects of the cruise line brand

2014

Purpose– The purpose of this paper is to develop and test a framework to investigate the relationship between perceived value, satisfaction, trust and behavioral intentions and the moderator effect of the cruise line on cruise passengers’ perceptions.Design/methodology/approach– A structural model was developed. In order to verify the hypotheses, a total of 729 cruise passengers were sampled. The study of the data used structural equation models by means of a multi-group analysis.Findings– The results of this study suggest significant paths to increase behavioral intentions: perceived service quality? satisfaction? trust?. In addition, it has been proved that the cruise line moderates the r…

In search of the most mysterious orthopteran of Europe: the Reed cricket Natula averni (Orthoptera: Gryllidae).

2011

In the last few years a lot of new information has become available on Natula averni. As the common name we propose Reed cricket, because the species was found almost exclusively in reed beds. Recent findings show that this species is more abundant than previously thought. The species can easily be found with knowledge of distribution, habitat and song, all described in this publication. Nevertheless a lot of questions remain about the taxonomy. We hope that information gathered after this publication will help us to reveal the proper identity of reed crickets in Europe.

CONTROL OF RED PALM WEEVIL POPULATION BY BEHAVIOUR-MODIFYING COMPOUNDS

The Plant as a Habitat for Entomophagous Insects

2016

Populations of herbivorous insects are naturally consumed by other predacious or predatory insect species. These entomophagous insects are thus plant-dwelling organisms that use the plant for several vital functions and are affected by plant traits at the evolutionary, organism and population levels. Many entomophagous species are used for the biological control of insect pests worldwide. The aim of this chapter is to provide an exhaustive review of mechanisms underlying the interactions between plants and entomophagous insects, including those governing life history traits at the individual level, as well as those acting on population and community structure and dynamics. We detail how pro…

Biological activity of metabolites extracted from Citrus spp. on Ceratitis capitata (Wiedemann) (Diptera: Tephritidae)

2012

The Mediterranean fruit fly (medfly), Ceratitis capitata (Wiedemann) (Diptera: Tephritidae), is one of the most injurious pest at global level. During the last years, several electrophysiological and behavioural studies have been carried out in order to investigate plant volatile compound-insect interactions with the aim to use this knowledge in sustainable control techniques. It has been observed that lemons are not attacked by medfly, probably because of the peel oil, that is toxic to other fruit flies. In the present paper electrophysiological recordings were conducted to evaluate the insect sensitivity to peel extract and peel oil of two Sicilian cultivars (Interdonato and Lunario) of C…