Search results for "Business and Management"

showing 3 items of 63 documents

The impact of consumer local engagement on local store patronage and customer satisfaction

2017

This paper examines the drivers of local grocery retail patronage. Drawing on institutional and social network theory literature, we develop a framework to investigate how consumers’ personal values and engagement with local communities affect their satisfaction and local store patronage. We test our model with survey data on 1504 Finnish consumers. Our results show that the relationship between customer local engagement and local retail patronage is indirect rather than direct, and it is mediated by the vitality of local services, social interaction, and consumer satisfaction.

vähittäiskauppaEconomics and Econometricsconsumer satisfactionpaikallisyhteisötconsumer community valuesVitalityAffect (psychology)lähikaupatLiiketaloustiede - Business and management0502 economics and businessBusiness and International ManagementMarketingta512sosiaalinen pääomaMarketingyhteisöllisyys05 social sciencesasiakasuskollisuuspaikallisuusSocial relationlocal retail patronageConsumer satisfactionTest (assessment)social capitalSurvey data collection050211 marketingCustomer satisfactionBusiness050203 business & managementlocal community engagementSocial capitalThe International Review of Retail, Distribution and Consumer Research
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Professional social media-enabled productivity : a five-wave longitudinal study on the role of professional social media invasion, work engagement an…

2022

PurposeSocial media platforms are increasingly used at work to facilitate work-related activities and can either challenge or make people feel more productive at jobs. This study drew from technostress and employee well-being literature and analyzed longitudinal effects of professional social media (PSM) invasion, work engagement and work exhaustion on PSM-enabled productivity.Design/methodology/approachNationally representative five-wave survey data of Finnish employees were analyzed with hybrid multilevel linear regression analysis. Outcome measure was PSM-enabled productivity and the predictors included PSM invasion, work exhaustion and work engagement. Age, gender, education, occupation…

work engagement515 Psychologyprofessional social media-enabled productivitysosiaalinen media512 Business and managementprofessional social media invasionsitoutuminenLibrary and Information SciencesuupumusComputer Science Applications5141 SociologytechnostressteknostressiInformation Systems
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Triggering sustainability communication in a B2B context: combining action research and sensemaking

2021

PurposeThe paper explores processes associated with the adoption of corporate sustainability communication in a B2B context. It employs a combined action research and sensemaking approach to document moments that precede the initiation of external sustainability communication.Design/methodology/approachThe paper is the outcome of an action research project, where we examine the case of one industrial company that was silent on its multiple sustainability-related practices, but recently decided to become more transparent to the outside world. A processual approach to sensemaking is adopted to show how organisational and non-organisational members actively participated in meaning co-construct…

yritysmarkkinointiKnowledge managementProcess (engineering)Economics Econometrics and Finance (miscellaneous)toimintatutkimusyritysviestintäContext (language use)512 Business and managementAccountingSustainability reportingSociologyAction researchkestävä kehitysbusiness.industrysensemakingSensemakingBusiness-to-businesscorporate sustainabilityyrityksetbusiness-to-businessCorporate sustainabilityaction researchSustainabilitysustainability communicationmerkitys (tärkeys)business
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