Search results for "Complaint"
showing 6 items of 66 documents
User behaviours after critical mobile application incidents : the relationship with situational context
2017
Users occasionally have critical incidents with information systems (IS). A critical IS incident is an IS product or service experience that a user considers to be unusually positive or negative. Critical IS incidents are highly influential in terms of users’ overall perceptions and customer relationships; thus, they are crucial for IS product and service providers. Therefore, it is important to study user behaviors after such incidents. Within IS, the relationships between the situational context and user behaviors after critical incidents have not been addressed at all. Prior studies on general mobile use as a related research area have recognized the influence of the situational context,…
Loneliness, subjective health complaints, and medicine use among Finnish adolescents 2006-2018.
2022
Aims: Loneliness is an important public health challenge for all ages. This study reports time trends of loneliness among adolescents over a 12-year period and analyses the strength of the associations between loneliness, health complaints, and medicine use. Methods: Data were derived from the cross-sectional Finnish Health Behaviour in School-aged Children study conducted in 2006, 2010, 2014, and 2018. The study population is based on a random sample of schools with 20,444 participants aged 11–15 years. The trends were analysed with a Mantel–Haenszel test, and the strength of the associations was evaluated by mixed-effects logistic and linear regressions. Results: An increasing prevalence …
Socioeconomic inequalities in adolescent health complaints : a multilevel latent class analysis in 45 countries
2022
AbstractOur study evaluated the relationship between adolescent health complaints and socioeconomic position in 45 countries. Data are from the 2017/2018 international Health Behaviour in School-aged Children survey which used proportionate sampling among adolescents aged 11 to 15 years old (n=228,979). Multilevel, multinomial regression analysis assessed the association between the multilevel latent classes with socioeconomic status (SES; at the household and country level). Three distinct latent classes were identified: No Complaints, Psychological Complaints, and a Physical and Psychological Complaints class; where, low household SES was highest for the physical and psychological complai…
La formation du comportement de plainte chez le consommateur: recherche exploratoire chez des usagers de restaurants
2008
La investigación que se presenta aborda el proceso de formación del comportamiento de queja del consumidor. El objetivo general es profundizar en la naturaleza de este tipo de respuesta a la insatisfacción, describiendo su formación a partir de la contribución de un conjunto de variables investigadas en la literatura. Partiendo de que el comportamiento de queja agrupa tres tipos de respuestas (de queja, a terceras partes y privadas), analizamos el efecto que tiene el nivel de insatisfacción, la probabilidad de éxito de la queja, la importancia de la situación y las actitudes hacia la queja. Las relaciones causales estudiadas entre estos determinantes y los comportamientos de queja han permi…
Screen-based activities and physical complaints among adolescents from the Nordic countries
2010
BACKGROUND: A positive association between time spent on sedentary screen-based activities and physical complaints has been reported, but the cumulative association between different types of screen-based activities and physical complaints has not been examined thoroughly. METHODS: The cross-sectional association between screen-based activity and physical complaints (backache and headache) among students was examined in a sample of 31022 adolescents from Denmark, Sweden, Norway, Finland, Iceland and Greenland, as part of the Health behaviour in school-aged children 2005/06 (HBSC) study. Daily hours spent on screen-based activities and levels of physical complaints were assessed using self-r…
E-Sports y brecha de género: la percepción de las profesionales españolas
2019
The present paper aims to identify the causes of under-representation of women in E-sports. According to a genre perspective, interest in videogames at the amateur level is quite similar. However, in its professional level, female participation becomes very limited. The fact that physical effort is irrelevant (a requirement for ?traditional sports?) could be considered a variable that would negatively affect greater to equality in the conditions of access and participation of women in electronic sports. Against any predictions, the data on the presence of women are elocuent: few women, with much lower wages than men to remunerate same skills, and a general complaint by the female profession…