Search results for "GEM"
showing 10 items of 19240 documents
Are customer star ratings and sentiments aligned? A deep learning study of the customer service experience in tourism destinations
2023
AbstractThis study explores the consistency between star ratings and sentiments expressed in online reviews and how they relate to the different components of the customer experience. We combine deep learning applied to natural language processing, machine learning and artificial neural networks to identify how the positive and negative components of 20,954 online reviews posted on TripAdvisor about tourism attractions in Venice impact on their overall polarity and star ratings. Our findings showed that sentiment valence is aligned with star ratings. A cancel-out effect operates between the positive and negative sentiments linked to the service experience dimensions in mixed-neutral reviews.
ICT TO MANAGE TOURISM IMPACTS
2018
New technologies have radically changed the way to share information, to speak, to consider relationships, to work, to travel and, in general, to live. They can represent, for some aspects, both a problem and a precious resource. As we concerns, in tourism sector, ICT can help in managing and promoting destinations in a better way than in the past, especially in those cases where problems linked with the management of tourist flows and the need to manage a sustainable development exist. Monitoring tourism impact at the destination is a fundamental issue in order to respect the right pressure and to avoid negative effects in the destination and with the residents. ICT, in this case, can be e…
The Need to Approach the Management of the Tourist Destination by the Central and Local Public Authorities in Romania
2017
Abstract In the medium and long term, priorities in the development of tourism aim to develop a complex tourist offer, making the most of the natural and anthropogenic resources existing in connection with the preservation of the environment and the heritage. On the long run, it will contribute to raising the living standards of the population, especially social categories with lower chances of reintegration into the labour market (people made redundant in industry, elderly people etc.). Implementation of the strategy at regional level must be achieved through an active partnership between Romanian public authorities, economic agents and private investors, with the involvement of the federa…
Open Service Innovation: The Case of Tourism Firms in Scandinavia
2016
Most empirical research investigating open innovation has focused on the development of new physical products in manufacturing industries, whereas open service innovation has not been researched correspondingly. Services have some characteristics that distinguish them from physical products, which may affect the types of open innovation practice utilised during service innovation processes. Tourism services comprise a subset of services that is particularly distant from tangible products. Therefore, the exploration of how tourism firms utilise different types of open innovation practice offers a valuable opportunity to learn about the nature of open service innovation practices. Thus, this …
Analisi comparata di tematismi e sotto categorie di analisi per i principali indicatori statistici nel turismo
2021
According to scientific literature, there is a gap in the statistical analysis of tourism due to missing data or poorly structured statistical information production services. This information, which can be classified as public goods, is currently managed by the public sector and national statistical systems. This article aims to deepen, in the literature, the main dimensions for the analysis of tourism divided into themes and subcategories. Through the use of the analysis methodology with the Leximancer software, content analysis was carried out on 202 scientific articles extracted from international literature through a selection of keywords of over 700 terms. The study returns to the the…
Tourism Destination Brokers: a network analytic approach
2022
Understanding the interactions of tourist companies could be relevant for the destination’s organisation and management. The present article employs a network analysis to examine inter-organisational interactions and the various roles that some companies assume in tourism destinations. The results reveal the existence of a network in which enterprises, identified as brokers, take on strategic roles both within and outside of their specific sub-sectors of origin. This study proposes new social network analysis indicators to identify the distinctive and prevalent position of company brokers, who manage inter-organisational relations by spontaneously assuming specific roles within the tourist …
The promotion of tourism in Italian regions from a sensorial perspective: a website content analysis
2022
Recent tourism literature has identified the sensory dimension as key to understanding, planning and marketing tourist experiences. This paper aims to understand to what extent Italian regions consider the sensorial perspective in tourist communication, focusing the analysis on their institutional websites. We used the content analysis method considering two different periods to investigate the evolution of Italian tourism promotion. The results show that for all institutional websites, over time, attention engages only some of the five sensorial dimensions. That is, the communication does not appear balanced. Furthermore, the promotional communication in several regions is more oriented to…
"There Are No Women and They All Play Mercy" : Understanding and Explaining (the Lack of) Women’s Presence in Esports and Competitive Gaming
2018
In this paper, we explore women’s participation in esports and competitive gaming. We will analyze two different types of research material: online questionnaire responses by women explaining their reluctance to participate in esports, and online forum discussions regarding women’s participation in competitive Overwatch. We will examine the ways in which women’s participation – its conditions, limits and possibilities – are constructed in the discussions concerning women gamers, how women are negotiating their participation in their own words, and in what ways gender may affect these processes. Our findings support those made in previous studies concerning esports and competitive gaming as …
Service Climate and Display of Employees’ Positive Emotions: The Mediating Role of Burnout and Engagement in Services
2011
This article aims to test a model linking service climate to the frequency of expression of positive emotions by frontline employees. We propose that burnout and engagement at work mediate the relationship between service climate and the expression of positive emotions. Service climate impacts negatively on burnout and positively on engagement; in turn, burnout and engagement are significantly related to the frequency of expression of positive emotions. This model was tested both at the individual and work-unit levels. In addition, it was compared with a direct model that proposes an additional direct link from service climate to frontline employees’ positive emotions. Models were tested th…
Configurational theory in traditional manufacturing industries: a new model of high-performing small and medium-sized enterprises
2020
The goal of this study is to provide a model of high-performing small and medium-sized companies to address the new environmental challenges in traditional manufacturing industries. Adopting a configurational logic and following an inductive approach based on four high-performing firms, this paper provides new empirical evidence on how the steps followed by these firms are adjusted to the high-performance models prescribed by the literature. In doing so, it also offers a dynamic view of the interrelationships between the strategy and the new conditions of the environment. At a practitioner level, the paper illustrates which recipes are more appropriate to prescribe recommendations for a mor…