Search results for "HT"

Social media in public diplomacy : survey on the social media communication of the Finnish missions abroad

2012

Today, social media is changing the way people communicate by giving the influence to the hands of the people. For organizations, it means that the issues of stakeholders are the focus of the communication, not the organizations. The question no longer is whether to use social media in public relations, but how to use it. In this research the social media communication of the Finnish missions abroad is studied. The missions have implemented social media as a part of their communication mainly since 2010. It is time to evaluate how the social media have been used so far, including an examination of what more social media can offer. It has been suggested that there is a need for re-evaluation…

Testing a methodology to improve organizational learning about crisis communication

2011

Purpose – The purpose of this paper is to introduce a measurement system with performance indicators to improve organizational learning about crisis communication by public organizations. The tool can be used to conduct a preparedness audit or to evaluate communication performance in a real situation or in an emergency exercise. Evaluation is part of the strategic planning and development of crisis communication. The construction of the instrument and its theoretical underpinnings are first explained, after which the series of empirical tests that were implemented to scrutinize the clarity and appropriateness of the indicators as well as the usability of the instrument are presented. Design…

Communication gaps in disaster management: Perceptions by experts from governmental and non-governmental organizations

2012

The complexity of current disasters creates a challenge for crisis communication. This paper aims at identifying gaps in communication in disaster management experienced in practice in order to facilitate learning from those situations. The research was conducted using a qualitative online open-ended questionnaire. It shows that despite the developments in the discipline, communication as an integral part of decision making in disaster management needs to be further developed. The paper provides a practical-oriented overview of the communication constraints in complex crisis situations, which has not been provided so far. This research is part of an international project developing performa…

Quality Indicators for Crisis Communication to Support Emergency Management by Public Authorities

2012

The purpose of this paper is to develop a framework for performance indicators to measure and improve crisis communication preparedness of public authorities. Such an instrument supporting organizational learning has not yet been developed for crisis communication. Literature is used to create a basis and the framework is derived from a process model with various phases integrating communication activities with crisis management. In the paper, the development of the instrument is explained and justified. Furthermore, an example of its use is provided in which the instrument is used for an auditor evaluation of a water contamination case. A next step for future research could be to analyze a…

An intergovernmental organization and its reputation according to politicians : case: the United Nations in Finland

2016

The purpose of this research is to estimate what kind of reputation the United Nations has amongst the Members of Parliament of Finland who are also members of the Foreign Affairs Committee. The theoretical framework concentrates on the terms reputation, image, intergovernmental organization and issues management. The theory part also concerns the UN as an intergovernmental organization and Finland’s history as a member of the UN. The research is a case study and the method chosen is semi-structural thematic interview. Six Members of Parliament took part in the interviews and they took place during spring and summer 2014. The research data shows that the respondents consider the UN importan…

Organisational Legitimation Strategies in Social Media : How Business Schools Address Declining Ranking

2023

Public relations scholarship has drawn on organisational legitimacy theory to show how organisations appeal to stakeholders’ acceptance of their existence and importance in society. Studies have shown how different types of organisations utilise communication strategies in social media to gain legitimacy. This chapter contributes to public relations research by examining how a sample of business schools implemented legitimation strategies in their social media posts when their legitimacy was threatened. The findings show that when ten world-class European business schools faced declining institutional rankings between 2016 and 2019, they made use of four legitimation strategies—authorisatio…

Meetings in the workplace

2019

Meetings are ubiquitous in societies and organizations, and they are often taken for granted. Meetings are a key organizational practice by which organizations are talked into being. They include problem-solving, decision-making, and sensemaking through which organizational goals are achieved. However, meetings are an institution: They have a ritualistic function in the workplace. This chapter widens the everyday conception of meetings by showcasing their role as communicative practices to make things happen in organizations. The chapter specifies the key communicative processes that take place before, during, and after meetings, and points out the features of a good meeting. After building…

Yhteisökuvaa etsimässä : Lahden kaupungin sisäinen yhteisökuva

2012

Kuunteleminen vastuullisuuden ja luottamuksen rakentajana : esimerkkinä journalismin yhteiskuntavastuu

2021

publishedVersion Peer reviewed

Stakeholder anger - negative engagement towards organizations online : a literature review

2014

Sidosryhmien vihaa ja sitoutumista organisaatiota kohtaan on tähän mennessä tutkittu melko vähän erityisesti online-ympäristöissä tapahtuvan viestinnän näkökulmasta. Lisäksi niin kutsutulle negatiiviselle sitoutumiselle ei ole aiemmin annettu tarkkaa määritelmää. On myös mahdollista, että kaikissa organisaatioissa ei ole totuttu käsittelemään vihaisia sidosryhmiä. Edellä mainittuihin lähtökohtiin nojaten tämän teoreettisen tutkimuksen tarkoituksena oli havainnollistaa negatiivista sitoutumista ja samalla osoittaa, mistä syistä johtuen sidosryhmät kääntyvät organisaatiota vastaan muuttuen samalla hateholdereiksi. Tutkimus toteutettiin integroituna kirjallisuuskatsauksena ja siinä pyrittiin y…