Search results for "ICE"

The role of social capital in digitalised retail servicescape

2021

This chapter examines how digitalisation has altered the way consumers experience the social interaction and service environment while shopping in retail stores. In this, we draw on the concept of servicescape, which comprises both tangible and intangible features which make up the service experience. Recognising the three realms of servicescape (physical, digital and social), we explore the role of social capital in determining the customer experience in digitalised retail servicescape. We demonstrate that social capital has two specific roles. Firstly, it is an integral part of the customer experience and thus contributes to the service experience. Secondly, social capital is created in t…

Examining Consumers’ Usage Intention of Contactless Payment Systems

2019

Purpose The purpose of this paper is to develop and test a conceptual model that combines the modified Unified Theory of Acceptance and Use of Technology (UTAUT2) with a consumer brand engagement (CBE) model to predict consumers’ usage intentions toward contactless payment systems in a developed country. Design/methodology/approach The authors cooperated with a contactless payment service provider in Finland and reached out to 22,000 customers, resulting in 1,165 usable responses. The collected data were analyzed using structural equation modeling. Findings The study shows that the UTAUT2 and the CBE model together explain approximately 70 percent of the variance in usage intention. Of the…

The dynamic interaction between internal and external pressures for MNCs’ HR management practices: The case of Lidl Finland

2014

In this paper we build on the debates on cross-national transfer of management practices in MNCs, and especially examine how internal and external institutional pressures shape the way MNCs’ HRM practices evolve upon new market entry. In our longitudinal case study we examine the evolution of multinational hard discounter Lidl’s labour relations in Finland between 2002-2012. We show how Lidl Finland’s entry to Finnish markets was labelled by constant struggles between cross-border standardization and local adaptation of labour practices. We identify several tactics employed by Lidl management in order to weaken the effects of institutional pressures. Our analysis emphasises the dynamic inte…

Seeing red? Colour biases of foraging birds are context dependent.

2020

Funder: Suomen Kulttuurirahasto; doi: http://dx.doi.org/10.13039/501100003125

Karoliinien soturiarvot : kunnian hallitsema maailmankuva Ruotsin valtakunnassa 1700-luvun alussa

2011

Performance indicators to assess water & wastewater service criticalities and investments efficiency and effectiveness in the Italian regulatory cont…

2017

Assessing priority of intervention on water distribution networks with reduced information

2008

Water quality analysis in network and private storage tanks in intermittent distribution systems

2012

In countries suffering from chronic water shortages, water distribution systems are often operated on an intermittent basis. As a consequence, the network is involved by cyclical filling and emptying periods causing water quality degradation. During the emptying period, the distribution system is unpressurised and it may occur that pollutants move into the network. Moreover, the stagnation period can promote microbial growth. For this reason water is usually heavily chlorinated in order to maintain it potable. Due to intermittent water service users acquire private tanks, which are used for collecting water during serviced periods and distributing it when public service is not available. Th…

Water effects on saccharide matrices studied with molecular dynamics

2013

La ceroplastica ericina

2022

The tradition of wax modeling in the Trapani area, with particular attention to the figure of the Child Jesus in the compositions produced in the monasteries of Erice. Analysis and contextualization of the most representative artefacts of which formal and stylistic characteristics are highlighted