Search results for "ITSM"
showing 10 items of 17 documents
ARIA digital anamorphosis: Digital transformation of health and care in airway diseases from research to practice: Review
2020
Submitted by (omml@ubi.pt) on 2021-07-05T10:37:14Z No. of bitstreams: 1 2021_Bousquet J_A_Anamorphosis.pdf: 1897974 bytes, checksum: 918eb581ab4e940b055ef8514f960e28 (MD5) Approved for entry into archive by Pessoa (pfep@ubi.pt) on 2021-07-05T11:16:44Z (GMT) No. of bitstreams: 1 2021_Bousquet J_A_Anamorphosis.pdf: 1897974 bytes, checksum: 918eb581ab4e940b055ef8514f960e28 (MD5) Approved for entry into archive by Pessoa (pfep@ubi.pt) on 2021-07-05T11:20:07Z (GMT) No. of bitstreams: 1 2021_Bousquet J_A_Anamorphosis.pdf: 1897974 bytes, checksum: 918eb581ab4e940b055ef8514f960e28 (MD5) Made available in DSpace on 2021-07-05T11:20:07Z (GMT). No. of bitstreams: 1 2021_Bousquet J_A_Anamorphosis.pdf: …
Finnish vocational education and training in comparison: Strengths and weaknesses
2014
International journal for research in vocational education and training 1 (2014) 2, S. 81-106
Conceptualizing a Framework: A Critical Review of the Development of Change Management Theories
2020
Abstract Although approaches to manage change dated back to as early as human history, managing effective change is still the topic of today’s debates. One of the undeniable facts about this is that change per se keeps changing, and so does its management methodology. While this fact comes, on the one hand, to validate the reason why none of the early theories stands relevant across time, it, on the other hand, proofs that change methodology is certainly fluid, giving no room for an approach to really last. An effective change is achievable [not] by a prescription, but by a thorough consolidation of the various aspects relevant to change. This paper aims therefore at identifying those [mana…
Varieties of agencies during working life changes
2020
The aim of this study is to shed light on the varieties of workers´ agencies in working life change situations, which is an under-researched topic in the literature of workplace learning and in working life studies. The research questions are what kinds of agencies there are to be found when workers encounter changes and how the different kinds of agencies are connected together. The understanding of agency is grounded on the subject-centered socio-cultural approach, whereas the methodological approach is based on applying life-course perspective on research material consisting of 48 working life narratives written by Finnish adults. The narratives are analyzed by abductive content analysis…
A cross-country study of skills and unemployment flows
2021
AbstractUsing an international survey that directly assesses the cognitive skills of the adult population, I study the relation between skills and unemployment flows across 37 countries. Depending on the specifically assessed domain, I document that skills have an unconditional correlation with the log-risk-ratio of exiting to entering unemployment of 0.65–0.68 across the advanced and skill-abundant countries in the sample. The relation is remarkably robust and it is unlikely to be due to reverse causality. I do not find evidence that this positive relation extends to the seven relatively less advanced and less skill-abundant countries in the sample: Peru, Ecuador, Indonesia, Mexico, Chile,…
Work-life balance during the COVID-19 outbreak: the case of Latvia
2020
This paper aims to shed light on work-life balance in Latvia during the state of emergency The COVID-19 outbreak has led many governments to introduce lockdowns While imposed restrictions may help to contain the spread of the virus, they may also result in substantial damage to population well-being The COVID-19 outbreak in Latvia demonstrates the extent and ways in which socio-demographics factors have determined different patterns of behaviour, attitudes, employment changes and harmonised work and life balance The study describes the chronological development of COVID-19 in the country It describes labour migration to and from Latvia before the COVID-19 outbreak It provides geographical f…
Exploring the Relationship between Information Technology Infrastructure Library and Process Management: Theory Development and Empirical Testing
2014
This paper investigates whether information technology (IT) departments that implement the IT Infrastructure Library (ITIL) processes also employ process management. This is a pertinent issue, as ITIL not only implies a time-limited program for redesigning vital IT processes according to best practices but a complete transformation to ITIL also implies that processes are managed on a daily basis. Without process management, ITIL will not be a success beyond its initial implementation. A survey of 444 Nordic ITIL experts was conducted to examine if there is a correlation between the implementation of ITIL processes and process management. The results are unambiguous and promising for sustain…
An ontology change management approach for facility management
2014
International audience; Facility management (FM) or technical property management is an approach to operate, maintain, improve and adapt buildings and infrastructures of organizations. A FM project requires the cooperation of many actors from different domains so it has to be automated in a constrained collaborative environment. This paper proposes a new approach for ontology change management applied on facility management of such projects. The industrial challenge is, firstly, to ensure consistency of a FM project knowledge from the construction phase to the technical property management phase (after delivery). Secondly, it has to provide to each actor of the project a personal up-to-date…
Implementing IT Service Management: A systematic literature review
2013
Author's version of an article in the journal: International Journal of Information Management. Also available from the publisher at: http://dx.doi.org/10.1016/j.ijinfomgt.2013.01.004 This article provides a systematic review of existing research related to the implementation of IT Service Management (ITSM) and the Information Technology Infrastructure Library (ITIL). The review's main goals are to support research; to facilitate other researchers' search for relevant studies; and to propose areas for future studies within this area. In addition, we provide IT managers with useful information on ITSM and ITIL, based on research-based knowledge of their implementation. The review results sug…
Enabling a culture for IT services; the role of the IT infrastructure library
2016
Building on process management and service climate theories, this paper investigates the pertinent issues of whether firms that implement ITIL best practices for IT service management will also experience growth in their process management activities and IT service climate. First, ITIL practices imply that processes in the IT department should be managed on a daily basis; without process management, ITIL will fail beyond its initial implementation. Second, two of the main reasons for adopting ITIL are to become a service-oriented organisation and to deliver IT services that meet business needs. Thus, we hypothesise that as the implementation status of ITIL increases, process management and …