Search results for "Information System"
showing 10 items of 2404 documents
<i>Impactrimonio</i>: tecnologías de la información aplicadas a la valoración del impacto económico de la cultura
2013
This paper proposes an informational service, Impactrimonio , to assess the economic impact of a particular museum, library, festival or heritage element on the economic development of a particular territory. This service takes on increasing importance in the context of the new development paradigm linked to the Cultural Economy. From the information contained in the input-output tables and the data supplied by the user on various questionnaires, Impactrimonio estimates the direct, indirect and induced effects necessary to quantify the economic impact of the cultural activity.
Towards global service level guarantee within autonomic computing systems
2011
International audience; In this paper, we specify a global service level guarantee including not only QoS but also security and taking into account user mobility. This global service level could be guaranteed within several autonomic computing systems managed by different autonomic domain managers. For that purpose, we propose an end-to-end Service Level Negotiation Protocol, called SLNP, to provide those autonomic managers with a negotiation capability. This allows achieving an agreement on the service level of each offered service between the different domains involved in the transport of that service. SLNP Implementation is made of Web Services technologies to enable interoperability in …
How does information technology– based service degradation influence consumers’ use of services? An information technology–based service degradation …
2019
Information technology is crucial for modern services. Service delivery may include a complex mix of information technology and telecommunication providers, global networks and customers’ information technology devices. This research focuses on service failures that are caused by information technology problems, which we conceptualize as information technology-based service degradation (ITSD). When information technology-based service degradation occurs in a modern service, the information technology problem may originate from the service provider, another partner or any information technology equipment involved. But the customer may not be able to pinpoint the source of the problem immedi…
Systemic Development of Service Innovation
2015
This chapter explores the intrinsic characteristics of services and service systems and presents systemic approach to produce service innovations. The chapter consists of elaborating the characteristics of services and the principles of systemic development, discussing service matrixes, service systems, service strategies and business models, and special challenges related to the development of services and service innovations. Services are always produced in service systems consisting of combination of service personnel and information systems. Customers are involved in these systems by interacting with the front end of service organization. The key issue in service development and innovat…
A combined fuzzy-SEM evaluation approach to identify the key drivers of the academic library service quality in the digital technology era: An empiri…
2017
A conceptual model of the Academic Library (AL) service quality is hypothesized in the present article, and then validated and analyzed by a novel evaluation approach. Specifically, the conceptual model integrates the fundamental attributes of the canonical AL service together with those more relevant of the new and widely considered AL Electronic Service (e-services). As concerns the evaluation approach, it incorporates the Fuzzy Sets Theory (FST) so as to deal with the students' uncertainty over their own judgments on the AL service quality and a Structural Equation Model (SEM) to validate the conceptual model and to determine the key drivers of the AL service quality. The effectiveness o…
Logistics service quality: a new way to loyalty
2008
PurposeNow‐a‐days, logistics research focuses on the ability of logistics to deliver a quality service and generate greater satisfaction with the delivered service. Therefore, the aim of this work is to analyze the quality, satisfaction, and loyalty sequence in the logistic service delivery context, with the purpose of considering the role of information and communication technologies (ICT) in this chain of effects.Design/methodology/approachAfter reviewing the different approaches given by the literature, SEM analysis is used to contrast the hypotheses for the analyzed constructs in the presence of high/low ICT level. A questionnaire based on personal survey was conducted among manufacture…
The four spheres of value co-creation in humanitarian professional services
2021
PurposeThe study focuses on the value co-creation processes in humanitarian professional services provision, analysing the key enabling factors of beneficiaries' participation, involved in long-term integration programmes (L-TIPs).Design/methodology/approachThrough an in-depth case study, the research looks at the practices of value co-creation in humanitarian professional services, considering both the perspectives of the professional service provider and beneficiary.FindingsIn professional services beneficiary's participation affects the success of the L-TIPs outcomes. Participation's enablers can be classified into four different spheres, each belonging to different elements of professio…
Temporal and spatial analysis to personalise an agent's dynamic belief, desire, and intention profiles
2003
The paper addresses the dynamic belief, desire and intention profiles that can be made of an agent following a particular route, for example through a city. It assumes that location of an agent has effects on his beliefs desires and intentions and that the history of agent’s mobility and observed states in different locations can be used to predict his future states if the location is being permanently observed. A formal spatial route language is introduced. Formal relationships between the intentional notions, and the spatial behaviour of an agent are defined. As an application an information agent architecture for reasoning about the intentions of the customers of a mobile location-based …
Guest Editorial Special Section on Recent Trends and Developments in Industry 4.0 Motivated Robotic Solutions
2018
The twelve papers in this special section focus on the development of robotic solutions for smart factories in industry - the concept of the fourth industrial revolution (industry 4.0). The inclusion of robotics is expected to deeply change the future manufacturing and production processes, and lead to smart factories that will benefit from the main design principles of Industry 4.0: interoperability, virtualization, decentralization, real-time capability, service orientation, and modularity. Robotics will have a key role in this development since innovative technologies and solutions, traditionally associated with the service robotics sector, are going to migrate to industrial smarter robo…
MonPaaS: An Adaptive Monitoring Platformas a Service for Cloud Computing Infrastructures and Services
2015
This paper presents a novel monitoring architecture addressed to the cloud provider and the cloud consumers. This architecture offers a monitoring platform-as-a-Service to each cloud consumer that allows to customize the monitoring metrics. The cloud provider sees a complete overview of the infrastructure whereas the cloud consumer sees automatically her cloud resources and can define other resources or services to be monitored. This is accomplished by means of an adaptive distributed monitoring architecture automatically deployed in the cloud infrastructure. This architecture has been implemented and released under GPL license to the community as “MonPaaS”, open source software for integra…