Search results for "Information Technology"
showing 10 items of 480 documents
Defining Complexity Factors for the Architecture Evaluation Framework
2006
The design and implementation of telecommunication systems is an incremental and iterative process, and system architectures may need to be revised and refined several times during their lifetime. Formal evaluation facilitates the identification of the weak points, where improvements are due in these architectures. In the domain of telecommunications, such evaluation can be based on the Architecture Evaluation Framework (AEF). During the evaluation, a deep understanding of the processes within a system is needed. Meanwhile, the systems being designed are usually complex systems encompassing a large number of components with an intricate pattern of interaction between them. As a result, it i…
Joint attention behaviour in remote collaborative problem solving : exploring different attentional levels in dyadic interaction
2021
AbstractThe current article describes an exploratory study that focussed on joint attention behaviour—the basis of interaction predicting productive collaboration—to better understand collaborative problem solving, particularly its social aspects during remote dyadic interaction. The study considered joint attention behaviour as a socio-linguistic phenomenon and relied on detailed qualitative interaction analysis on event-related measures of multiple observational data (i.e. log files, eye-tracking data). The aim was to illustrate and exemplify how the diverse attentional levels of joint attention behaviour (i.e. monitoring, common, mutual and shared attention) delineated by Siposova and Ca…
Cloud Based Cross-system Integration for Small and Medium-sized Enterprises
2017
The usage of information technology (IT) is one of the major factors for ensuring the growth and competitiveness of enterprises, as well as it also benefits the effective knowledge management within the organisation.There are large-scale knowledge management systems (KMS) covering the full functionality for facilitating the effectiveness and productivity of employees. These systems are frequently integrated into other organisation's management systems. But the most of the small and medium-sized enterprises (SMEs) cannot afford to use these KMS, and also the full functionality of these KMS is not necessary for them. Thus, the solution is to combine the parts of cloud based knowledge manageme…
Mobile e-Services
2015
E-services are services delivered over the Internet. Such services have different proper- ties and dimensions, e.g. targeting different sectors, being accessible through different channels, or intended for frequent or infrequent use. Throughout this article we address e-services from a mobility perspective. We do this by 1) positioning mobile e-services within the research field; 2) reviewing related work on mobile e-services; and 3) present- ing and examining existing difficulties and opportunities when combining mobility and e-services. We see mobile e-services as the next generation of internet-based services and discuss important focus areas and future directions, giving extra notion to…
Enabling a culture for IT services; the role of the IT infrastructure library
2016
Building on process management and service climate theories, this paper investigates the pertinent issues of whether firms that implement ITIL best practices for IT service management will also experience growth in their process management activities and IT service climate. First, ITIL practices imply that processes in the IT department should be managed on a daily basis; without process management, ITIL will fail beyond its initial implementation. Second, two of the main reasons for adopting ITIL are to become a service-oriented organisation and to deliver IT services that meet business needs. Thus, we hypothesise that as the implementation status of ITIL increases, process management and …
Information Infrastructures and the Challenge of the Installed Base
2017
In this chapter we present the theoretical perspective of information infrastructures, which is used to analyze the empirical cases in the book. In this perspective, information technology is seen as intimately intertwined with organizational structures, procedures and work practices, and as an underlying, supporting and often invisible infrastructure. Information infrastructures are not only local, but shared among distributed actors which can have multiple and different needs and interests. Understanding the complexities and mechanisms involved in the evolution of information infrastructures is at the core of this perspective which challenges traditional management approaches. Instead of …
The ICT-Supported Unified Process Model of Offshore Outsourcing of Software Production: Exploratory Examination and Validation
2007
Various important benefits can be achieved through the successful management of offshore outsourcing. Numerous studies exist on outsourcing in general, yet the vast majority of extant literature on offshore outsourcing has dealt with information technology (IT) outsourcing from the client's perspective. Several frameworks, focusing on guiding information systems managers in relation to IT outsourcing, have been developed. However, none of these frameworks attempted to provide a holistic guideline to manage the entire process of offshore outsourcing of software production. There is a significant lack of studies dealing with the management of offshore outsourcing of software production from …
ICT-SUSTOUR and MARKETOUR: Two second language acquisition projects through a virtual learning environment
2009
We are presenting a methodological approach that aims to increase students' motivation by asking them to develop tasks based on professional settings. In order to meet this objective a collaborative methodology was designed and applied to two multidisciplinary projects: MARKETOUR and ICT-SUSTOUR. Both projects made students face real workplace situations by working collaboratively through the use of a virtual learning environment (VLE) and other information technology (IT) tools at a national and international level. The methodology proposed offers students a professional scenario in which they are required to develop purpose-based tasks using IT. A virtual learning environment was devised …
Reviewing the views of ICT in development
2008
The role of information and communication technology (ICT) in national development is argued to depend on how ICT is viewed. Building on Orlikowski and lacono's classification of IT views we proposed in an earlier work that ICT can be conceptualized as: tool (means to achieve something), computational (the machine), ensemble (part of socio-economic context) and enabler (what ICT enables). We presented this as a hierarchy where the higher you go from the tool to the proxy view, the stronger ICT influences national development. In using our framework to evaluate ICT for development (ICT4D) projects, we realize that the notion of a hierarchy is untenable. Here, we argue that the relationship b…
Introduction to Communication and Information Systems Technology for Crisis and Disaster Management Minitrack
2015
International audience