Search results for "Intercultural Competence"
showing 10 items of 39 documents
Doing (No) Good? Specialist and non-Specialist Perspectives on Applied Interculturalism
2018
International audience; While academics may question the ethical underpinnings of the contact hypothesis and the othering discourse it may promote, many non-specialists are unaware both of this debate and of associated questions of cultural relativism and ethnocentrism. In the context of an ongoing research project working with local migrant-support associations in Dijon, France, looking into formal and informal cultural awareness training for refugees and asylum seekers, this paper, based on interview data, will critically analyse the differing visions of the figure of “good interculturalist” and various implicit or explicit, purportedly ethically laudable motives of different parties invo…
Culture and kultur - what is the difference, or is there any? : a comparative analysis of cultural content in English and Swedish textbook series for…
2012
Vieraiden kielten opettaminen on vuosikymmenten myötä muuttunut yhä kommunikatiivisempaan suuntaan ja oppimisteorioissa on alettu kritisoimaan kielioppikeskeisyyttä, minkä myötä kielten opetuksen keskiöön on jo vuosien ajan ollut nousemassa kulttuuri ja kulttuurien välinen viestintä. Yhä useammat tutkijat ja kielenopetuksen asiantuntijat ovat sitä mieltä, että kulttuuri kuuluu olennaisena osana kielten opetukseen ja tämä onkin otettu huomioon myös uusimpien opetussuunnitelmien laadinnassa. OPS:n suuntaviivoja noudattavia kielten oppikirjoja kohtaan on täten muodostunut uusia odotuksia: niiden oletetaan tukevan myös oppilaiden kulttuurien välisen kompetenssin kehittymistä. Koska oppikirjoill…
Practical applications of naturalistic inquiry in intercultural education
2021
In recent years, the field of intercultural communication has seen a remarkable shift characterized by a growth in publications that distance themselves from the traditional, essentialist understanding of culture. In research, this shift is reflected in approaches that appreciate culture-in-action instead of taking culture for granted as a stable entity that pre-exists social interaction and predicts as well as explains human behavior. However, despite attempts to introduce differentiated views on culture and interculturality in education, concrete options for critical intercultural training are scarce and often remain abstract, which makes their application challenging. This article argues…
Didattica sperimentale per un servizio sociale transculturale
2014
Le competenze professionali richieste agli assistenti sociali dalla società contemporanea includono la capacità continua di ampliare il loro sapere, saper fare e saper essere, integrandolo con nuove specifiche abilità nell’ascolto e nella presa in carico di persone di cultura diversa. Una sperimentazione didattica realizzata all’interno del corso di laurea in Servizio sociale dell’Università di Palermo è andata nella direzione di promuovere, innanzi tutto, una consapevolezza della rilevanza di un sapere transculturale nella pratica professionale. Da questa esperienza didattica è emersa la proposta di inserimento nel piano di studi di una nuova disciplina professionale, per integrare stabilm…
Are you ready to encounter foreign patients with infectious diseases? : developing nursing students’ language skills through educational co-creation
2019
An educational co-creation project can provide valuable information about the current needs in working life and engage students in a meaningful way thus promoting their learning outcomes significantly. The nursing students at Laurea University of Applied Sciences were involved in an educational co-creation project whose aim was to increase their knowledge of infectious diseases and to develop the contents of their language course “English for Health Care”. The project was carried out through innovative methods: a learning café and online educational material for professionals in the field. This collaboration involved the infectious diseases ward of Aurora Hospital, nursing students and lect…
Constructing intercultural competence in Italian social service and healthcare organizations : pedagogical design, effectiveness research, and altern…
2013
Towards intercultural awareness : teaching material for an optional English course in the comprehensive school
1998
Towards cross-cultural social work: a teaching approach for development of intercultural competences / Hacía un trabajo social intercultural: un mode…
2017
The professional skills demanded of social workers by contemporary society must unavoidably include the capacity to apply knowledge, to know how to act and acquire the appropriate new competences for listening and taking care of people coming from different cultures. With regard to the training of future generations of social workers it must be remembered that they will have to deal with an increasingly globalized society and face the new demands placed upon the profession by the presence of a greater number of people migrating to Italy in increasingly greater numbers. Teaching experimentation carried out as part of the degree course in Social Work at the University of Palermo over the last…
Intercultural customer service encounters : a behavioral study of satisfactory and unsatisfactory service outcomes
2012
Ulkomaalaistaustaisten asukkaiden ja turistien määrä Suomessa on kasvanut huomattavasti viime vuosien aikana. Yritysten resurssien ohjaaminen tämän alati kasvavan ja ostovoimaisen asiakaskunnan tarpeiden huomioimiseen voisi edistää asiakaspalvelualan yritysten liiketoimintaa. Tällä hetkellä on kuitenkin epäselvää miten hyvin ulkomaalaisten asiakkaiden erityistarpeet on huomioitu suomalaisessa asiakaspalvelussa. Tutkimuksen tavoitteena oli tutkia asiakastyytyväisyyttä kulttuurienvälisissä asiakaspalvelutilanteissa Suomessa. Kvalitatiivinen tutkimus suoritettiin puoli-strukturoitujen teemahaastatteluiden avulla ja haastateltaviksi valittiin joukko ulkomaalaisia vaihto- ja tutkinto-opiskelijoi…