Search results for "Interpersonal Communication"
showing 10 items of 240 documents
Why do restaurant customers engage in negative word-of-mouth?
2012
One of the most important complaint behaviour of dissatisfied consumers with a service is negative word-of-mouth. Despite the extensive literature on interpersonal communication, research on word-of-mouth in the context of unsatisfactory experiences still has certain limitations. This study aims to analyze the negative word-of-mouth process investigating the contribution of a set of variables such as level of dissatisfaction, likelihood of success in complaining and negative affects. So we analyze the causal relationships between these variables and we identify direct, indirect and mediators effects. The results were obtained from a sample of dissatisfied customers with restaurants and show…
Sibship and Self-Esteem in Children With Asthma
2016
This study has explored the valence of sibship that may empower the self-esteem of children with asthma at the interpersonal, environmental control competence, emotionality management, and body-image levels. It has been assumed that the relationship between siblings may have a moderating effect on the negative impact that asthma has on child’s development. Seventy children suffering from chronic asthma have been involved: 40 children with siblings (experimental group) and 30 sibling-free children (control group). The children with asthma have exhibited higher levels of self-esteem in comparison with the sibling-free children. The results of the study, at the clinical significance level, hig…
The Social Relations Model: How to Understand Dyadic Processes
2010
The social relations model (SRM) is an intriguing tool both to conceptualize and to analyze dyadic processes. We begin with explaining why interpersonal phenomena in everyday life are more complex than often considered. We then show how the SRM accounts for these complexities by decomposing interpersonal perceptions and behaviors into three independent components and describe the designs required to investigate these components. We then provide a step-by-step
Loudness Perceptions Influence Feelings of Interpersonal Closeness and Protect Against Detrimental Psychological Effects of Social Exclusion.
2021
We propose that perceptions of auditory loudness and interpersonal closeness are bidirectionally related. Across 12 experiments (total N = 2,219; 10 preregistered; with Singaporean, British, U.S. American, and Australian participants), we demonstrated that louder audio made people feel physically (Study 1a) and socially (Study 1b) closer to others, presumably because loudness activates interpersonal closeness-related concepts implicitly (Studies 1c and 1d). This loudness–interpersonal closeness effect was observed across diverse samples (Studies 2a, 3a, and S1), for longer listening intervals (Study 2b), and in natural settings (Studies 3a and 3b). Conversely, individuals made to feel soci…
Social Reaction Styles, Interpersonal Behaviours and Person Perception: A Multi-Informant Approach
1999
Social strategies and reaction styles have been suggested to play an important role in initiating social relationships and in satisfaction with them. In order to investigate whether they are directly associated with popularity, unpopularity, lone-liness and evaluations about the social climate, or whether their impact is mediated by interpersonal behaviours and person perception, 92 students were asked to complete questionnaires measuring their social reaction styles, their lone-liness, the social climate in the class and their sociometric status. They also rated the behaviour of seven of their classmates, and these ratings were used as indices of social behaviour and person perception. Th…
Believing in Hidden Plots is Associated with Decreased Behavioral Trust: Conspiracy Belief as Greater Sensitivity to Social Threat or Insensitivity T…
2022
Abstract Past research has demonstrated that conspiracy belief is linked to a low level of self-reported general trust. In four experimental online studies (total N = 1105) we examined whether this relationship translated into actual behavior. Specifically, since the decision to trust relies on the ability to detect potential social threat, we tested whether conspiracy believers are better at detecting actual threat, worse at detecting the absence of threat, or simply trust less, irrespective of any social cue. To this end, participants played multiple, independent rounds of the trust game, a behavioral measure for interpersonal trust. We manipulated social threat by presenting photographs …
Transition to adulthood and recession: a qualitative study
2016
While the transition to adulthood has been broadly examined, less is known about the impact of economic recession on the well-being and psychosocial functioning of young people. The present study used qualitative interviews with 12 college students to understand their experience. Consensual qualitative research was used to analyse data and develop core themes around young people’s experiences. Interviews focused on how young people perceived the impact of the economic recession on their social context and on emotional, behavioural, and interpersonal dimensions. Although students showed a proactive attitude in dealing with the crisis, findings highlighted a negative impact on psychological f…
Obesity and Interpersonal Problems: An Analysis with the Interpersonal Circumplex
2011
This study examines the interpersonal problems profiles of obese individuals by cluster analysing the interpersonal problems circumplex scores of participants. The Inventory of Interpersonal Problems—Short Circumplex (IIP-32) was completed by 368 treatment-seeking obese individuals. These data were cluster analysed, and groups of obese subjects defined by varying interpersonal problems were compared with regard to psychological distress, self-esteem, body dissatisfaction, quality of life and binge behaviours. Cluster analyses of the IIP-32 resulted in four clusters, which occupied two quadrants of the interpersonal circumplex. Several differences in body mass index, psychological distress, …
Identity processing style and cognitive attributional strategies: similarities and difference across different contexts
1999
Identity processing style refers to the manner in which individuals approach or manage to avoid identity relevant problems and decisions. Two studies were designed to investigate the relationship between identity style and the specific cognitive and attributional strategies youth deploy in achievement and affiliative contexts. In Study 1, 198 American late adolescents filled in the revised Identity Style Inventory and a Strategy and Attribution Questionnaire. In Study 2, 109 Finnish late adolescents filled in the same measures. Study 1 revealed that diffuse/avoidant-oriented American youth relied on maladaptive strategies in both contexts. Information-oriented youth engaged in more strategi…
Enhancing emotional intelligence at school: Evaluation of the effectiveness of a two-year intervention program in Spanish pre-adolescents
2017
Abstract The objective of the present study was to evaluate the effectiveness of a two-year intervention program to promote emotional intelligence (EI) at school. Participants were 228 primary school pupils between 10 and 11 years old. This study evaluated the effects of the intervention using a pre- and post-experimental design with a control group and four evaluation moments. EI was assessed with the EQ-i:YV questionnaire by Bar-On and Parker (2000), adapted to Spanish by Ferrandiz, Hernandez, Bermejo, Ferrando, and Sainz (2012). The results showed the effectiveness of the intervention, highlighting an increase in all the EI dimensions of the Bar-On model: intrapersonal, interpersonal, st…