Search results for "KPIs"
showing 4 items of 4 documents
Innovative public governance through cloud computing
2014
Purpose – The purpose of this paper is to identify and analyze challenges and to discuss proposed solutions for innovative public governance through cloud computing. Innovative technologies, such as federation of services and cloud computing, can greatly contribute to the provision of e-government services, through scaleable and flexible systems. Furthermore, they can facilitate in reducing costs and overcoming public information segmentation. Nonetheless, when public agencies use these technologies, they encounter several associated organizational and technical changes, as well as significant challenges. Design/methodology/approach – We followed a multidisciplinary perspective (social, be…
DEMATEL-based consensual selection of suitable maintenance KPIs
2018
This paper aims to highlight the fundamental role of Multi-Criteria Decision-Making (MCDM) tools to perform efficiently in such a complex field as industrial maintenance. Typically, a strategic plan of maintenance interventions has to be first implemented and then continuously checked by maintenance management. Given the importance to monitor the quality and suitability of the undertaken choices, the Decision-Making Trial and Evaluation Laboratory (DEMATEL) method is herein suggested to evaluate some of the most important maintenance Key Performance Indicators (KPIs) on the basis of their mutual relationships. DEMATEL is particularly adequate to take into account interdependencies existing …
Structured methodology for selection of maintenance key performance indicators: Application to an oil refinery plant
2017
The novel contribution of the work is the proposal of a structured multi-step methodology that may support the Decision Maker (DM) in the measurement of maintenance performance by means of Maintenance Key Performance Indicators (MKPIs). To this aim, a multi-level hierarchical framework able to synthesize the most meaningful aspects affecting the maintenance results is designed. Then, MKPIs are selected from the literature, assigned to the hierarchical framework and ranked by an Analytic Hierarchy Process-based approach with incomplete comparison matrices. A mathematical model is finally formulated to select the optimal set of MKPIs. The methodology is implemented in an oil refinery plant an…
Unpacking Higher Educational Institutions (HEIs) performances through the institutional logics lens
2019
In the current knowledge-based economy, Higher Education Institutions (HEIs) are called to play different interconnected roles related to triple university missions. Alongside the two traditional missions of teaching and research, HEIs have experienced the emergence of the so-called “third mission”, which sees HEIs as knowledge-based agents part of ecosystems of public institutions, companies and citizens oriented to coknowledge creation. Finding a balance between the traditional missions and the third mission can be a serious challenge. For this reason, HEIs need to revise their objectives, strategies and performance indicator systems to plan, monitor and assess their social, cultural, and…