Search results for "Knowledge Management"
showing 10 items of 1359 documents
Improving the Crisis to Crisis Learning Process
2014
While crises may appear to be event-driven, post-mortem accounts often identify factors that accumulate over time and increase the likelihood of failure. These factors are particularly difficult to anticipate when multiple organizations are involved in crisis preparation and event detection. Through the development of a systems-based model of crisis management, it was learned that knowledge sharing can be accelerated or inhibited by the development of trust among organizations through the management of events. Is it possible to operationalize this finding? This hypothesis is one of the findings of the SEMPOC project, which examined crisis preparation and mitigation in the hypothetical conte…
A fuzzy ServQual based method for reliable measurements of education quality in Italian higher education area
2013
In recent years, the attention that the European Community has focused on the education sector has produced a new university commitment addressed to quality aspects for all education related services. In fact, a quality oriented service requires excellence in the design and planning of service activities, as well as during its delivering and also for the adopted service performance evaluation method. However, considering that service performance evaluations are deeply based on stakeholders' judgments, they can be characterized by possible uncertainties related to incompleteness for partial ignorance, imprecision for subjectivity and even vagueness. Therefore, under these conditions, unrelia…
Introducing SD modelling into planning and control systems to manage SMEs' growth: a learning-oriented perspective
2002
This article emphasises the need for a learning-oriented approach to planning and control as a prerequisite for SMEs’ survival and growth. Such a perspective can be effectively pursued through the development of interactive learning environments linking system dynamics (SD) and accounting models, which provide two complementary views of business phenomena. In order to properly support the drawing up of business plans and the evaluation of results associated with their implementation, the use of financial SD models embodying the accounting perspective is recommended. This is likely to enhance a shift in SME key actors’ minds, as they will be able to analyse under the feedback view financial …
The Impact of Big Data and Knowledge Management on R&D Projects from Automotive Industry
2015
The automotive industry is becoming increasingly innovative, generating data of massive dimensions during development. The paper analyzes the impact of Big Data on the automotive industry and presents a detailed study on the current and future contribution that Big Data has on the performance of organizations. As an original solution, the paper analyses the mapping of Knowledge Management and Big Data in R&D projects from Automotive Industry. Main contributions of the research are the creation and study of a model comprising the activities that should be performed inside an automotive organization for Big Data projects. The paper presents an applicative mathematical paradigm for pilot proje…
The need and implications of the human capital management system
2021
In an era where technology and innovation seem to take over every organizational process, differentiation in terms of sustainable economic growth is achieved by implementing a human capital management system. In order to develop a proper model that encompasses a long-term perspective and an infinite organizational mindset, using a survey questionnaire collected data from 118 responses and 3 focus groups were conducted. This paper aims to highlight the results regarding the degree of implementation of the human capital management system and the implications for organizational performance arising from this approach. The results of this study present an evaluation model of human capital in org…
Tension in the data environment: How organisations can meet the challenge
2022
Big Data is becoming ubiquitous - widely applied across organisations, industry sectors and society. However, the opportunities and risks it presents are not yet fully understood. In this paper we identify and explore the tensions that Big Data can create at multiple levels, focusing on the need for organisations to meet the challenges that can arise. We draw on insights from twelve papers published in the Special Issue of Technological Forecasting & Social Change entitled “Tension in the Data Environment: Can Organisations Meet the Challenge?” in order to build a ‘Multi-Layer Tensions Model’ that highlights key pressures and challenges in the BD environment. We find evidence of tensions of…
The long and winding road
1998
Recognizing and Valuating Intangible Resources - Major Difficulties in Organisational Management
2017
AbstractThe measurement of intangible resources, intellectual capital, has become a major area of investigation for researchers and practitioners, with increasing concerns for monitoring and valuating this type of capital. In spite of this, the approaches to these issues have not been harmonised, therefore management is currently experiencing real difficulties in the assessment and measurement of intangible resources. In this article we wanted to review the valuation of intangible resources from a theoretical point of view, by highlighting the features of the most important valuation methods established in the literature.
Talent identification and development tools
2014
Purpose – This paper aims to contribute to talent management literature by examining empirically the relationship between talent identification and development tools. Design/methodology/approach – The study sample consisted of 112 Argentina-based companies. All participants completed an online survey containing a list of identification and development practices. Responses were analyzed with SPSS 19. Findings – Results show that companies running more talent identification processes (performance management and potential identification) make use of a greater number of development tools. Significant differences were observed in the use of all development tools analyzed, with the exception of …
Framing the Sources of Image of a Local Area through Outcome-Based Dynamic Performance Management
2018
This article investigates the place image concept. It aims to frame major factors impacting on the image of a local area and to suggest associated measures. The adoption of a dynamic approach enables the exploration of four major factors: the level of tourism development, the fit of contextual attributes, the strength of identity, and the level of synergy between public and private sectors. The emerging conceptual model identifies twelve performance indicators driving interdependencies between outputs and outcomes. Such a model eventually is applied to the “Taormina-Etna district” – located in Sicily (Italy) – with the intent to discussing its effectiveness.