Search results for "Loyalty"
showing 9 items of 219 documents
Understanding the Role of Social Media Content in Brand Loyalty: A Meta-Analysis of User-Generated Content Versus Firm-Generated Content
2023
The enormous growth of social media has increased interest in this platform among marketers and marketing academics. However, the previous literature has not provided a clear consensus regarding the influence of social media content on consumers’ brand loyalty. The meta-analysis presented in this article integrates results from 223 independent samples, with a total of 97,709 respondents. The study synthesizes previous research to develop a conceptual framework around the dimensions of brand loyalty (cognitive, affective, and conative loyalty), user-generated and firm-generated social media content attributes, and the moderating effects of contextual characteristics and control variables. S…
Buying Intentions Influenced by Various Determinants in Tourism
2014
Marketing has acquired a central role in tourism because it helps organizations to create value in transactions with buyers. Thus, this important area of any business process is used to educate consumers, to add value to their experience in tourism, and to seek new ways to reward loyalty through innovative schemes (e.g., programs for frequent travelers). This paper presents the examination of the responses of 154 tourists in relation to their intention to purchase a travel package and the factors that are usually decisive in the decision making process regarding tourism services, factors that could also create the loyalty that any tourism enterprise can create through marketing.
Affective Arousal During Blaming in Couple Therapy: Combining Analyses of Verbal Discourse and Physiological Responses in Two Case Studies
2016
Blaming one’s partner is common in couple therapy and such moral comment often evokes affective arousal. How people attune to each other as whole embodied beings is a current focus of interest in psychotherapy research. This study contributes to the literature by looking at attunement during critical moments in therapy interaction. Responses to blaming in verbal dialogue and at the level of the autonomic nervous system (ANS) were investigated in two couple therapy cases with a client couple and two therapists. Video-recorded couple therapy sessions were analyzed using discursive psychology and a narrative approach. The use of positioning, a discourse analytic tool, was also studied. ANS res…
Measuring the perceived value of rural tourism: a field survey in the western Sicilian agritourism sector
2016
Rural tourism constitutes a valuable tool for the sustainable development of many rural areas. This paper examines the concept of perceived value in rural tourism. A quantitative field survey was carried out in some main Western Sicilian holiday farms (agritourisms) during the Spring 2014. A theoretical model of the tourists’ perceived value in this specific context was developed and validated, using a 22-item scale. Using Partial Least Squares Path Modelling a theoretical structural model of the multidimensional structure of the RTPV was tested, assessing intensity and direction of the causal relationships among RTPV and its dimensions. Five dimensions were identified as forming the constr…
El efecto moderador de la edad en la relación entre el valor percibido, las TIC del minorista y la lealtad del cliente
2010
AbstractInformation and communication technology (ICT) may represent a source of benefits for retailers. However, there is a debate in the literature on how ICT influences customer-supplier relationships. In addition, the evidence on the effect of age on consumer attitudes towards retail technological solutions is not conclusive. This paper proposes and tests a model to analyze the influence of retail ICT on consumer loyalty towards the retailer, as well as to assess the moderating role of consumer age on this relationship. As a result, customer assessment of retail ICT, together with perceived value, exerts a positive influence on consumer commitment and satisfaction, being the latter an a…
BENEFICIOS RELACIONALES, SATISFACCIÓN Y LEALTAD EN EL COMERCIO MINORISTA: UNA COMPARATIVA INTERSECTORIAL
2009
RESUMENEn el contexto del marketing de relaciones, resulta de gran importancia para el establecimiento minorista identificar el tipo de beneficios de la relación que influye en mayor medida sobre sus resultados en términos de satisfacción del cliente y lealtad hacia el minorista, de manera que se garantice una relación continua y satisfactoria. Dichos beneficios pueden tener distinto peso en función del tipo de actividad llevada a cabo por el minorista. El presente trabajo pretende analizar empíricamente un modelo que refleje los distintos tipos de beneficios relacionales obtenidos por los clientes, así como los beneficios obtenidos por la organización en términos de lealtad del consumidor …
Determinants of revisit intentions : The main determinants of revisit intentions to Norwegian skiing resorts
2016
Master thesis Business Administration - University of Agder 2016 What are the repurchase intentions of winter tourists in Norway in 2016? What makes them satisfied and what are their motivations? This thesis aims to clarify these themes. Existing theories and models of repurchase intentions in travel and tourism, as well as interview data from visitors, will be used to identify the main determinants of revisit intentions. The inspiration for this study came from the vision of the cluster Arena Usus. The Arena Usus network consists of 100 companies within the travel-, experience- and culture business in the south of Norway and they focus on repurchase within travel and tourism and its value.…
Valor da relação, compromisso, TIC e lealdade no canal de comercialização
2009
En el actual contexto empresarial altamente competitivo, gran número de organizaciones tienden a reducir el número de proveedores para centrarse en establecer relaciones estrechas y duraderas con un número reducido de ellos. Si bien las tecnologías de la información y la comunicación (TIC) ofrecen grandes ventajas en las relaciones entre empresas, el vínculo entre la inversión en dichas tecnologías y el valor de la relación no es claro. En el presente trabajo pretendemos analizar la influencia del uso de diversas aplicaciones tecnológicas del proveedor sobre el valor de la relación, el compromiso y la lealtad hacia el mismo desde el punto de vista de la empresa cliente. A través de la estim…
Índices nacionales de satisfacción del consumidor: Una propuesta de revisión de la literatura
2011
Durante las últimas décadas, gran cantidad de académicos del ámbito del marketing que investigan el comportamiento del consumidor han llegado a la conclusión de que la satisfacción es un buen indicador, si no el mejor, de los futuros beneficios de las empresas. A partir de la década de 1990 se han desarrollado los índices nacionales de satisfacción como herramientas de evaluación macro desde el punto de vista del cliente para complementar las medidas objetivas de rendimiento económico tradicionales. En este trabajo se presenta una revisión teórica de los índices nacionales de satisfacción que más relevancia han tenido en entornos tanto profesionales como académicos, identificando las variab…