Search results for "Management Information System"
showing 10 items of 301 documents
Efficient GRASP+VND and GRASP+VNS metaheuristics for the traveling repairman problem
2011
Abstract: The traveling repairman problem is a customer-centric routing problem, in which the total waiting time of the customers is minimized, rather than the total travel time of a vehicle. To date, research on this problem has focused on exact algorithms and approximation methods. This paper presents the first metaheuristic approach for the traveling repairman problem.
Customer segmentation based on commitment and ICT use
2009
PurposeThe purpose of this paper is to determine and characterize groups of retail customers, based on their perception of commitment to the retailer and the degree of use of its technological equipment.Design/methodology/approachA CHAID algorithm is performed and differences between the resulting segments are tested through the analysis of variance.FindingsFour segments are obtained that differ significantly in commitment to the retailer and level of use of the store's information and communication technology (ICT) facilities, as well as in other variables related to the retailer‐consumer relationship. In particular, customer segments differ in their use of retailers' payment facilities.Pr…
How value and trust influence loyalty in wireless telecommunications industry
2012
Despite making significant investments in enhancing the customer service experience, long-term customer loyalty remains an elusive dream for many service providers. Particularly in the telecommunications industry, switching providers even from within continuous contract relationships is easy and companies struggle to retain their customers. Trust and value are considered cornerstones of long-term relationships, so it is perhaps surprising that previous research on how relationship age and usage level actually affect value, trust and loyalty is inconclusive. The current research is set in the telecommunications services field and draws on a large-scale survey undertaken in Finland. The findi…
Growing pains and blessings: Manifestations and implications of equity crowdfunding industry maturation
2022
The equity crowdfunding industry has grown significantly in the past decade. Industry life cycle theory suggests that growth dynamics and relations between stakeholders change as industries mature. The present study examines the characteristics and implications of maturation in the equity crowdfunding industry via the lens of industry life cycle theory. Specifically, we explore whether the industry is reverting to traditional entrepreneurial finance practice, or whether it retains its original distinguishing characteristics. Accordingly, we first assess changes with respect to users (investors) and products (campaigns and investment objects). Second, we assess the implications of these chan…
Exploring the relationship between big data analytics capability and competitive performance : The mediating roles of dynamic and operational capabil…
2020
A central question for information systems (IS) researchers and practitioners is if, and how, big data can help attain a competitive advantage. To address this question, this study draws on the resource-based view, dynamic capabilities view, and on recent literature on big data analytics, and examines the indirect relationship between a firm’s big data analytics capability (BDAC) and competitive performance. The study extends existing research by proposing that BDACs enable firms to generate insight that can help strengthen their dynamic capabilities, which, in turn, positively impact marketing and technological capabilities. To test our proposed research model, we used survey data from 202…
Big data and business analytics: A research agenda for realizing business value
2020
Author's accepted version (post-print). Available from 19/11/2022.
The value of a network in the digital era: insights about Doctor Chat case study
2017
Networks are ubiquitous in our lives in their social, physical, and digital forms. A growing number of firms today rely entirely on networking and lack a physical location or material infrastructure; they are, so to speak, 'liquid'. Through a theoretical analysis and its application to the case of Doctor Chat mobile app, this paper aims to analyse the fundamental laws of networks and to answer the following questions: 1) are the traditional methods to estimate the network value still valid in the current digital age and in particular for mobile applications?; 2) how do the laws of networks work when networks expand? We conclude with some suggestions for a research agenda in order to inspire…
Reward-based crowdfunding campaigns: Informational value and access to venture capital
2018
We consider an entrepreneur who designs a reward-based crowdfunding campaign when the campaign provides a signal about the future demand for the product and subsequent venture capital is needed. We find that both the informativeness of the campaign and considerations related to gaining access to venture capital funding affect the entrepreneur’s choice of campaign instruments, as well as her decision of whether to run a campaign. In particular, entrepreneurs should launch the campaign either when it is highly informative or when it is not informative at all. For relatively low levels of informativeness, but not so low that the venture capitalist (VC) completely ignores the campaign outcome …
Which are online shopping determinants Analysing ease and convenience to use, prior shopping experience, online benefits, social influence in India
2021
Online shopping is growing day by day with the help of technology and customer support. Provided that India is the second largest country in terms of internet users, the purpose of the study is to examine online shopping determinants. This topic is original and up to date not only from the academic point of view, but also from the practical one. Indeed, to attract internet users to the online shopping, retailers need to understand the drivers of such phenomenon. In order to reach the goal, primary data was collected through a questionnaire survey wherein judgemental sampling method has been used. Then an exploratory factor analysis was performed. Results highlight that 'ease of use and conv…
Is Green Harvesting a Useful Instrument to solve Market Problems in the Wine Sector? Some Lessons from Sicily
2016
The green harvesting (GH) policy measure has been introduced in Italy starting from the 2009/2010 wine season, with the goal of preventing market crises by reducing the yield of a given parcel to zero. In the 2010-2012 period, almost 85% of the national expenditure and about 81% of European Union (EU) expenditure for this measure have been showered on Sicily. This paper, after examining the application of GH in this Region, explores the motivations of 300 vine growers of Western Sicily for taking part, or refusing to do so, in the GH measure. The survey shows the contrasting nature of the opinions that the implementation of GH has caused among the interviewed sample. In fact, on the one han…