Search results for "Operation"

Six Sigma Methodology in Action: Selected Black Belt Projects in Swedish Organisations

2012

Business Process-oriented design of Enterprise Resource Planning (ERP) systems for small and medium enterprises

2006

In the last few years, many organizations have used business process modelling as an effective tool for managing organizational changes. However, process modelling has rarely been exploited for supporting the entire business process management life cycle. This includes the design of business processes as well as their implementation and control. The adoption and implementation of Enterprise Resource Planning (ERP) systems is a crucial issue if referred to small and medium-sized enterprises. The main problem is that the cost of implementation of ERP, intended as the process of customization of the ERP system towards the actual enterprise business processes, overtakes the cost of ERP acquisit…

AirBaltic Case Based Analysis of Potential for Improving Employee Engagement Levels in Latvia through Gamification

2016

Abstract In 2014, airBaltic Corporation introduced a gamified electronic platform called Forecaster with a purpose to increase its employee engagement. The article considers the approach used by the organisation, analyses results, advantages and drawbacks of the organisation, and mainly formulates recommendations for the organisation in order to improve impact on employee engagement through gamification. As a result of the research, the author proposes 8 steps that are useful and applicable to any organisation, and as such those may serve a broader purpose than just improving airBaltic Forecaster tool. The objective of the paper is to draw learnings and put forward suggestions for the organ…

Assessing Software Replacement Success: An Industrial Case Study Applying Four Approaches

2006

This paper describes an industrial case study assessing software replacement success and other effects. The target of assessments has been a large commercial legacy system for customer register management. The success of its replacement by its performed rewrite has been assessed via four approaches concerning: user satisfaction, strengths and problems of the system, problem surveillance and expert judgments. The approaches and metrics have been selected in cooperation with industrial experts in order that they would meet the needs of their organization. The assessments have been conducted by comparing the situations before and after the rewrite. They have included quality aspects. The appli…

Product lifecycle management support: a challenge in supporting product design and manufacturing in a networked economy

2005

In this paper, we provide an overview of the changing design and manufacturing landscape in the 21st century that has come about because of IT and the changing global conditions. Based on this overview and a review of the current state of IT for PLM support in the design and manufacturing sector, we identify the areas of need for standards. A review of areas covered by standards leads us to the development of an initial typology of standards and a potential path for bringing convergence of these standards in support of PLM. We make a case throughout the paper that given the nature of the task we need to aspire to create open standards with wide participation. We conclude by arguing that the…

Problems in the interplay of development and IT operations in system development projects: A Delphi study of Norwegian IT experts

2011

ContextThe assumption of the presented work is that the ability of system developers and IT operations personnel to cooperate effectively in system development projects has great impact on the quality of the final system solution, as well as on the service level of its subsequent operation. ObjectiveThe present research explores the interplay of system development and IT operations and the challenges they are meeting. We are especially interested in identifying problems encountered between these two parties in system development projects. MethodWe identify and rank problems by using a ranking-type Delphi study. We involved 42 Norwegian IT experts and split them into three expert panels: sys…

Establishing On-Line Corporate Training in Distributed, Synchronous eCollaboration: A Field Study

2010

Whereas technologies for eCollaboration are maturing, a need for learning eCollaboration in distributed organizations continues. This paper presents the experiences from establishing corporate training in distributed, synchronous eCollaboration. The training package was delivered solely on-line with synchronous interaction among the participants and the instructors. The study contributes to the scarce body of research on computer-supported collaborative learning in professional and corporate contexts. The reported experiences illustrate several challenges to establish corporate on-line training of eCollaboration: promotion of awareness of the benefits of learning eCollaboration, management …

CHANGES OCCURRED IN A PORCELAIN FACTORY DUE TO QUALITY MANAGEMENT SYSTEM IMPLEMENTATION

2019

The issues approach in this research show the benefits of the implementation of ISO 9001 standard in different companies as well as the importance of certain criteria with respect to customer satisfaction and confidence. This standard specifies requirements for a quality management system and it is based on a number of quality management principles including a strong customer focus, the motivation and implication of top management, the process approach and continual improvement. The criteria taken into account help to improve the quality management system of the organization. The purpose of this paper is to identify the changes due to the implementation of a quality management system based …

Variation Mode and Effect Analysis: a Practical Tool for Quality Improvement

2006

This paper describes a statistically based engineering method, variation mode and effect analysis (VMEA), that facilitates an understanding of variation and highlights the product/process areas in which improvement efforts should be targeted. An industrial application is also described to illustrate how the VMEA can be used for quality improvement purposes. Copyright © 2006 John Wiley & Sons, Ltd.

Stationary battery technologies in the U.S.: Development Trends and prospects

2017

Abstract In the last years, stationary battery systems started to attract the attention of stakeholders thanks to their unique ability to decouple power generation and load over time, providing the ancillary services necessary for the stability and the reliability of the electrical system. This is especially true in the presence of high levels of penetration of renewable energy technologies, like wind and solar photovoltaic (PV), because of increased fluctuations in the electricity produced by these renewable sources. Despite the growing interest in energy storage technologies, the academic literature has not completely assessed the development trends of this sector. In order to fill this g…