Search results for "Operations Research"
showing 10 items of 1297 documents
Branch-and-Cut-and-Price for the Vehicle Routing Problem with Time Windows and Convex Node Costs
2019
Two critical yet frequently conflicting objectives for logistics and transportation service companies are improving customer satisfaction and reducing transportation cost. In particular, given a network of customer requests with preferred service times, it is very challenging to find vehicle routes and service schedules simultaneously that respect all operating constraints and minimize the total transportation and customers’ inconvenience costs. In this paper, we introduce the vehicle routing problem with time windows and convex node costs (VRPTW-CNC), in which we model each customer’s inconvenience cost as a convex function of the service start time at that customer. The VRPTW-CNC combine…
Understanding the Key Factors of Shared Mobility Services: Palermo as a Case Study
2020
The potential success of shared mobility services in the urban area strongly depends on careful tariff planning, adequate sizing of the fleet and efficient integrated public transport system, as well as on the application of policies in favor of sustainable modes of transport. The balance between earnings and expenses is not always an easy target for the companies in those cities where these services are not well-rooted in the citizens’ mobility habits. Often only large operators in the sector can continue to offer a service generating profit. However, several factors can determine the success or the failure of shared mobility services. The objective of this study is to identify, thanks to …
Axes of relationship value between manufacturers and retailers
2018
Purpose The purpose of this paper is to define the relationship strategy of manufacturers with their retail customers through the identification of axes for the creation of relationship value. Design/methodology/approach A survey was carried out and 219 valid questionnaires were completed and returned by the purchasing managers of retail companies in the furniture sector. The model was estimated using the partial least squares approach. Findings The results revealed three axes of value creation: the core axis, the information and communication technologies (ICTs) axis, and the access axis. These axes included the benefits and costs related to the product and the service provided, the ICTs …
A weighted logistic regression for conjoint analysis and Kansei engineering
2007
Customer needs for emotional satisfaction are increasingly being considered by product and service designers. While several existing methods such as conjoint analysis (CA), Kano model and quality function deployment support the translation of customer requirements into technical specifications, researchers are now working to develop methods aimed at integrating affective aspects into product design. Kansei engineering (KE) is a design philosophy that considers customer perceptions and emotions by adopting a multi-disciplinary approach. CA is a useful tool within a KE project. This article presents a methodology for conducting a KE project in early development phases. This methodology is bas…
An Innovative Pricing Method for Telecommunication Services Pricing through American Options
2009
With the evolution of telecommunication networks and of their services the role of service provider is changed, so nowadays there is a coexistence of Network Operators and Virtual Operators. The difference between these players is not in the way they offer a service but primarily in their economic objectives and risk attitudes. Essentially, Network Operators own their infrastructures and typically have to sustain both fixed costs (CAPEX) and recurrent costs (OPEX), while Virtual Operators may have a simpler cost structure, mainly consisting of OPEX for the hire of network resources. Since these two operators can provide the same service in two different markets, their objectives differ subs…
American Options Based Service Pricing For Virtual Operators
2008
In the recent years, the role of service provider has split into two broad categories: Network Operators, offering services over their networks, and Virtual Operators, providing services over leased resources. What differentiates these players is to a minor extent a matter of enhanced service offer, and primarily a matter of economic objectives and risk attitudes. Essentially, Network Operators own their infrastructures and typically have to sustain both fixed costs (CAPEX) and recurrent costs (OPEX), while Virtual Operators may have a simpler cost structure, mainly consisting of OPEX for hiring the network. Correspondingly, the objectives of these players may differ profoundly: on one hand…
Vehicle scheduling for rental-with-driver services
2021
Abstract In this paper, we introduce a new vehicle scheduling problem (VSP) with driver consistency faced by rental-with-driver companies. A weekly time-horizon is considered and a set of potential customers, each one associated with a list of required tasks, is assumed. The company can choose to accept or reject a customer, but if accepted, all required tasks must be performed by the same driver. A profit is associated with each customer. The goal is to maximize the company’s total profit, by respecting a list of daily and the weekly drivers’ workload limitations imposed by drivers’ contracts. We propose a mathematical formulation of the problem and design an exact solution method based on…
Handling stakeholder uncertain judgments in strategic transport service analyses
2013
Abstract The quality level of services has to be constantly controlled, especially under conditions of competition increasing and limited resources. However, considering that service performance analyses are based on stakeholders' judgments, they can be characterized by possible uncertainties related to incompleteness for partial ignorance, imprecision for subjectivity and even vagueness. Therefore, under these conditions, unreliable results can be obtained by widely used service analysis methodologies. In the present paper, a methodology based on a recent extension of the SERVQUAL model, and that uses in combined manner the fuzzy set theory and the analytic hierarchy process method is prop…
An effective opportunistic maintenance policy for a global service
2010
The aim of the present paper is to develop a model for an effective maintenance policy with refer to a global service contract between a services provider company and a company for the waste management. The contract requires, with fixed performance levels of the service, the supplying of a mandatory set of maintenance services on a set of waste compactors vehicles of the outsourcer company. In particular, the service provider (SP) must perform corrective maintenance actions and the replacement of the fault parts. The tackled problem concerns the determination of an effective opportunistic maintenance policy in order to assure the required service performance levels at the minimum global mai…
Fuzzy ServPerf model combined with ELECTRE III to comparatively evaluate service quality of international airports in Sicily
2015
In this paper a new approach was proposed so as to comparatively evaluate the quality of service alternatives. In particular, a fuzzy extension of the ServPerf service conceptual model was considered to estimate quality scores of fundamental service criteria, whereas the non-compensative multi-criteria decision-making ELECTRE III method was employed to point out the quality ranking of service alternatives on the basis of which the comparative service quality analysis was performed. In order to show the effectiveness of the proposed approach, an empirical study concerning service quality evaluation of the three international airports in Sicily (Italy) was conducted with detailed proposals fo…