Search results for "Performance Management"

Enhancing the governance of local areas through Dynamic Performance Management

2017

This doctoral dissertation applies the findings of explanatory studies in the field of Dynamic performance management (DPM) to the public sector. Purpose. This work aims to show how DPM may support decision-makers in outlining sustainable policies for local areas. The study investigates local areas as meta-organizations. Design. The research takes a relativist perspective and investigates social phenomena through a deductive-inductive approach where qualitative research strategies assume a descriptive account in accordance with management science and System Dynamics (SD) tradition. The systematic review of the evolution of management models of public sector organizations sets the ground for…

Tackling wicked issues in performance management and governance of health prevention: an empirical analysis of vaccination strategies in Italy

Performance management (PM) in the public sector is a research stream that grasped much of the attention of public administration and management scholars in the last decade (Bouckaert & Halligan, 2007; Hall, 2017; Douglas & Ansell, 2020). This is mainly related to the ever-evolving context in which PM regimes apply. Our society and its current challenges are indeed growing in complexity so that these last have been defined by modern literature as “wicked” (Rittel & Weber, 1973; Head & Alford, 2015). Wicked does not mean “evil” but it refers to the impossibility to share an understanding of societal problems and their definition. According to Head & Alford (2015),“wickedn…

Analyzing Business Dynamics of Ride-Hailing Services: A DPM Approach Applied to Uber Inc.

2018

Purpose – The purpose of this paper is to explore business dynamics of a rising ride-hailing service industry through case study and foster understanding of hypothetical feedback effects within the broader system. Design/methodology/approach – The research adopts the dynamic performance management framework with simulation-based methodology for developing a dynamic case interpretation of specific type of business complexity. Findings – Scenario analysis shows that changes in the commission percentage for drivers, and cutting prices for customers (car hailers) by competitors have significant impacts on the car hailing industry. Research limitations – The findings of our analysis are limited …

IMPROVING THE COMPETITIVENESS OF ITALIAN PUBLIC UNIVERSITIES THROUGH INTERNATIONAL Ph.D. PROGRAMMES: A DYNAMIC PERFORMANCE MANAGEMENT APPROACH

Il presente lavoro ha un duplice obiettivo: illustrare l’importanza dei processi di internazionalizzazione come strumenti adottabili per sostenere e alimentare la performance dell’azienda ateneo al fine di accrescerne la competitività e, conseguentemente, applicare un sistema di performance management “dinamico” ad un caso di studio al fine di mostrarne la validità. Nel primo capitolo del presente lavoro vengono illustrate le caratteristiche salienti del Dottorato di Ricerca come settore all’interno dell’azienda pubblica “Ateneo”, evidenziandone le peculiarità specifiche, gli attori chiave, gli stakeholders, e il quadro normativo di riferimento. In particolare l’attenzione viene focalizzata…

A DYNAMIC PERFORMANCE MANAGEMENT APPROACH TO ANALYSE THE PERFORMANCE OF MUSEUMS: THE GALLERY OF MODERN ART IN PALERMO

The present research shows how useful the application of the dynamic performance management approach is in the analysis of museum performance. The combination of the performance management with the system dynamics approach, may allow both managers and public decision makers in the identification of those performance drivers on which to intervene to affect museum performance. The Gallery of Modern Art in Palermo has been chosen as a representative case study of the current analysis. The strong interrelationship between back-office and front-office units in the implementation of the institutional activities of the analyzed museum as well as their impact on the image of the Gallery will be exp…

A System Dynamics Approach to Analysing the Effect of Clientelism on Public Organizations Performance in Italy

2010

This paper tries to analyse the effects of political clientelism on the performance of public utilities and organizations in Italy. Shortly, clientelism consists in a series of reciprocal convenience-based relationships between politicians and individuals, commanding unequal resources and involving mutually beneficial transactions in terms of economic, social and political consequences. The motivation of this research stems from the fact that analysing the effect of clientelism may contribute in (1) improving the quality of electoral strategies and the resulting public policies and (2) managing the performance of public organizations according to a sustainable perspective. Hence, the key is…

The Design and Execution of Performance Management Systems at State Level: a Comparative Analysis of Italy and Malaysia

2014

Performance management is maturing as an effective approach in public organizations around the world in improving public services. However, the existing models, based primarily on best practices of first-world nations, have limitations that must be addressed. One of which is the relative lack of attention to the context of performance management reform. This international comparative case study analyses the experience of Italy and Malaysia in the design and execution of performance management systems at the national level. It seeks to contribute to the comparative literature on performance management across national jurisdictions. Italy and Malaysia also offer a contrasting study given thei…

NATURAL GAS SUPPLY CHAIN: A SYSTEM AND PERFORMANCE ORIENTED APPROACH

Global energy consumption has been increasing in recent years. Among the main global energy sources, natural gas stands out. It presents benefits from diverse points of view, low emissions for the environment, low price for the consumers, lower cost and simplicity in the supply. That is why, within the global policies of emission reduction, natural gas is considered the source of transition energy between fossil fuels and clean, renewable and sustainable sources of energy. Considering that natural gas is a non-renewable resource, it presents a significant and progressive reduction in reserves in some regions worldwide, but with ample possibilities for the discovery of new reserves and trans…

Fostering sustainable community outcomes through policy networks: a dynamic performance governance approach

2021

This chapter will illustrate how an “outside-in” view of policy making may implement a balanced perspective for assessing sustainable outcomes through an integrated Dynamic Performance Management and Governance framework. In the next sections such a framework will be illustrated and applied to different examples of collaborative networks. In the remaining part of this section practical implications from an “outside-in” view of policy making will be illustrated.

Territorial Governance, E-Government and Sustainable Development Policy: A System Dynamics Approach

2013

Part 1: Research Foundations; International audience; The goal of this paper is to demonstrate how system dynamics modelling can be used in e-government policy and systems as an aid to spport territorial ananlysis, planning and governance, sustainable performance in urban areas and the assessment of policy outcomes. Topics such as renewable energy, efficiency, the design and exploitation of urban energy, water and waste management infrastructure and the alignment of different stakeholders provide relevant fields of study for the analysis of this paper. Specifically, we reflect upon the way in which a preliminary dynamic performance management model of an exemplary case study can be used to …