Search results for "Quality management"
showing 10 items of 162 documents
La filiera siciliana della pasta: un'applicazione della netchain analysis
2016
The system of Sicilian durum wheat is facing, as indeed is happening to the entire food system, the evolution of consumption patterns toward higher quality requirements: health-wise, primarily, but also including some intangible requirements. Recent acquisitions in the field of healthy food, have called attention to some specific characteristics of Sicilian durum wheat. The durum wheat sector represents a major landmark for regional agriculture, being by far the most widespread arable crop in Sicily; a crop that, over the past 30 years, has evolved considerably, due to the impact of EU regulations. Currently, the whole Sicilian cereal-pasta chain shows shortcomings in organization and size,…
Setting standards and implementing quality improvement in trauma care
1996
Setting standards and implementing quality improvement in trauma care needs consideration of the definitions of standards, guidelines, recommendations and the present quality of trauma care. Essential factors for consideration are the chain of survival and different intervals which may decide on patient outcome: (a) the trauma (occurrence) to trauma recognition interval which has, until now, not been taken into consideration with regard to morbidity and mortality; (b) the scene time is part of the total prehospital time which comprises rescuing the entrapped patient, preparation of the patient for treatment, and transfer to a rescue vehicle. The medical part of the scene time, however, repr…
Quality management in the public sector accounting department - (un)avoidable quality costs and unlikely financial impacts
2017
This paper investigates the nature of quality costs and the likelihood of their having financial impacts in the public sector. An illustrative quality development case project in an accounting department of a Finnish city administration is presented. The empirical data includes answers to a qualitative project question sheet, workshop material and participative observation. Quality problems are classified according to their quality cost category and the extent to which they are avoidable. Some of the quality costs proved unavoidable and some are likely to lack financial impact, exhibiting sticky cost behaviour. The study indicates that certain prevention and appraisal costs in the public se…
Linkages between the Elements of Management Control Systems in a Non-Profit Organization
2011
This qualitative case study examines the emergence of MCS package. We apply the MCS package framework of [Malmi, T. and Brown, D.A. (2008) Management control systems as a package-Opportunities, challenges and research directions, Management Accounting Research, Vol. 19, Iss. 4, pp. 287-300] and investigate the linkages between different control elements of MCS package. The control elements of MCS package, particularly governance structures and cybernetic systems became often overlapping and redundant. All the control elements remained in the MCS package when they were once constructed. Even tough a large number of cybernetic controls (i.e. balanced scorecard, budgets, quality management sys…
TQM and Innovation: Controversial Issues Surrounding the Impact of Formalization over Radical Innovation
2015
The purpose of this chapter is to better understand the influence of total quality management (TQM) practices on innovation, examining the conflicting issues that surround the impact of process management implementation and the effects of subsequent formalization on radical innovation. We consider several arguments that appear in the literature, as well as empirical research findings on this topic, discussing how TQM can stimulate a context that favors innovation, putting all the experience and competences of the firm at the service of innovation goals, or conversely, considering the potential barriers that process management and formalization can build against radical innovation. An extens…
QUALITY SYSTEM FOR PRODUCTION SOFTWARE (QSPS): AN INNOVATIVE APPROACH TO IMPROVE THE QUALITY OF PRODUCTION SOFTWARE
2013
A quality system for production software should be part of the quality management system of an organization and can be expressed as objectives in the form of processes, procedures, tools and responsibilities, designed and developed to fulfil the quality requirements. These usually are addressing the customers (external or internal), compliance with standards (effectiveness) waste reduction and better use of resources (efficiency) for continual improvement. Such systems are designed according to the requirements of the standards for quality management, software engineering and information security. Quality systems themselves could not provide all necessary means for driving the organization…
ISO 9000‐based quality assurance approaches and their relationship with strategic analysis
2003
Many organisations use the ISO 9000 series as a reference framework to establish their quality assurance system. In doing so, most of them overlook the process of interpreting and adapting these standards to their own characteristics and capabilities. As a result, there is a misunderstanding with respect to the objectives of the standards. The correct implementation of the ISO 9000 series requires a preliminary analysis that facilitates the adaptation of them to the particular circumstances of a company. Therefore, this paper pays attention to the relationship existing between ISO 9000 implementation and the use of strategic diagnosis tools. The employment of such tools could be studied as …
CHANGES OCCURRED IN A PORCELAIN FACTORY DUE TO QUALITY MANAGEMENT SYSTEM IMPLEMENTATION
2019
The issues approach in this research show the benefits of the implementation of ISO 9001 standard in different companies as well as the importance of certain criteria with respect to customer satisfaction and confidence. This standard specifies requirements for a quality management system and it is based on a number of quality management principles including a strong customer focus, the motivation and implication of top management, the process approach and continual improvement. The criteria taken into account help to improve the quality management system of the organization. The purpose of this paper is to identify the changes due to the implementation of a quality management system based …
Variation Mode and Effect Analysis: a Practical Tool for Quality Improvement
2006
This paper describes a statistically based engineering method, variation mode and effect analysis (VMEA), that facilitates an understanding of variation and highlights the product/process areas in which improvement efforts should be targeted. An industrial application is also described to illustrate how the VMEA can be used for quality improvement purposes. Copyright © 2006 John Wiley & Sons, Ltd.
Evaluation to support stakeholder centered design and continuous quality improvement in higher education services
2014
Abstract: Evaluation and self-evaluation procedures are commonly used in educational institutions to measure education services and research performance. This chapter describes the main opportunities that evaluation-based approaches can produce to support processes of design and continuous quality improvement in higher education institutions in the light of recent normative measures in Italy to address quality aspects of education services. Subsequently, a new approach – based on the ServQual conceptual model – that evaluates education services is used to carry out a strategic analysis of education services at the management engineering program at the University of Palermo, Italy.