Search results for "Quality policy"
showing 8 items of 18 documents
Implementation of Quality Management System ISO 9001 in the World and Its Strategic Necessity
2012
AbstractOver past 60 years quality management has shown it's importance in increasing competitiveness of companies and economies. The aim of this paper is to review implementation process of the most popular and effective quality management system ISO 9001 in the world and identify it's strategic necessity. This paper is divided into three parts. In the first part author introduces quality management as important part of economies competitiveness thru Global Competitiveness report. In the second part author examines benefits and strategic importance of quality management systems from perspectives of company. And in the third part author views a situation of ISO 9001 quality management syste…
Towards Performance, Quality and Environmental Management in Local Government: the Case of Spain
2009
Abstract The search for improvements in the management and quality of public services seems to be a constant in all public administrations, and there is an ever-increasing use of management techniques and models from the business sector. The aim of this paper is to show which management systems are being used by Spanish local governments to improve their management in terms of economy, quality and the environment. Our analysis is based on a questionnaire sent to Spanish local governments about the tools they use and the factors that influence their implementation. The results show that more efforts are necessary to implement performance measurement and total quality management, but they als…
The implementation of the TQM philosophy in Poland
2005
PurposeThe purpose of the paper is to present an overview of various total quality management (TQM) issues in Poland's business organizations and the public sector.Design/methodology/approachDescribes the role of the Polish Quality Award Committee in promoting the idea of TQM. Presents the results of survey research on the implementation of TQM in Polish companies. Presents a critical analysis of the results and formulates conclusions based on the author' experience gained while working in the Polish Quality Award Committee at the National Chamber of Economy.FindingsThe analysis of the literature on the subject and the results of empirical research allow the formulation of conclusions. It t…
Total Quality Management
1999
Eight hotel managers in Valencia, Spain, identified what criteria they considered important for a hotel's TQM program. Those findings were then compared to the results of standard EFQM studies (European Foundation for Quality Management), and the differences noted and analyzed. Given the categories of leadership, policy and strategy, personnel management, resources, and processes, hoteliers rated "resources" as far and away the most important factor relative to the others, and, surprisingly, rated "personnel management" and "leadership" as relatively unimportant. By comparison, EFQM studies ranked those same factors in this order, from most to least important: processes, leadership, policy…
Role and influence of school boards on improving educational quality
2014
Ensuring educational quality is high on the policy agenda in many countries, especially efforts regarding students’ learning outcomes.
The sidelining of gender equality in a corporatist and knowledge-oriented regime : The case of failed family leave reform in Finland
2020
Reform of the family leave system has been on the Finnish political agenda for a long time but has proved to be a challenging task. The challenges relate to ideological differences between the political parties and to non-decision making in tripartite working groups, where the labour market parties participate in policy formulation. The article analyses the recent attempt to reform the Finnish family leave system under a right-conservative government (2015–2019) as an example of how diverging political ideologies and vested interests undermine adoption of government gender equality policy. The case also serves as an example of the growing influence of knowledge, and especially economic know…
Accreditation, the Bologna Process and National Reactions: Accreditation as Concept and Action
2007
This article examines accreditation as a component of the Bologna Process quality policy. The focus is on an analysis of the concept of accreditation in policy documents from four countries (Finland, the Netherlands, France and Sweden). The article focuses on the following questions: (i) how does accreditation appear, as a concept and as action, in national reports, produced for the purposes of the Ministerial meetings?; and (ii) how is accreditation presented, as a concept and as action, in the national context and for national actors?
Issues in e-learning quality assurance
2011
As a decisive factor, the future of any discipline rests on quality, and e-learning is no exception. Due to its multidisciplinary nature, the contribution from various fields such as education, technology, and economy are needed to achieve quality, thereby creating rich learning experience. Undertaking such a task is challenging according to Pawlowski and Ehler (2006) because "it is necessary to find a valid perspective and definition of quality. This requires an answer to the question for which processes of educational scenario quality development has to be carried out, which quality and according to which perspective it is defined." Being diverse and situational/context dependent, there s…