Search results for "Reputation"
showing 10 items of 153 documents
Digital Banking in Northern India: The Risks on Customer Satisfaction
2021
The widespread use of digital technologies and the current pandemic (COVID) have fueled the need and call for digital transformation in the banking sector. Although this has various benefits, it is a disruption to the norm to which a bank customer has to become accustomed. This variance means that customers would have to make some changes to their routine. This can constitute risks in terms of maintaining customer satisfaction at previous levels. These risks are associated with customer retention because a service or product needs to be aligned with customer expectations to avoid them switching to other service providers. Moreover, it can also have an effect on reputa- tion. Offering digita…
Self-perceptions of competence in Brazilian, Canadian, Chinese and Italian children: Relations with social and school adjustment
2004
The purpose of the present study was to examine relations between self-perceptions of competence and social, behavioural, and school adjustment in Brazilian, Canadian, Chinese, and Italian children. Self-perception data were collected through children’s self-reports. Information about social behaviours, peer acceptance, and school achievement was obtained from peer assessments and teacher ratings. Multi-group analyses revealed similar patterns of relations between self-perceptions in scholastic and general self-worth domains and social and school performance in the four samples. However, the relations between self-perceptions of social competence and shyness and academic achievement were d…
Discrimination based on place of residence and access to employment
2014
International audience; The purpose of this study is to assess the degree of employment discrimination against young people according to their place of residence. We considered several spatial scales in order to measure the effect of the reputation of the administrative department or county, the town or municipality and of the local neighbourhood. The evaluation is performed using correspondence test data carried out between October 2011 and February 2012. We studied 2988 candidacies that were submitted to 498 job offers (waiters and cooks) within the restaurant industry and located in the Paris area. Statistical and econometric results pointed out that resident effect is significant and im…
Working in a boom-town: Female perspectives on gold-mining in Burkina Faso
2009
Abstract In Burkina Faso, informal mining camps attract girls and women from rural areas because they offer a variety of income generating activities and access to urban consumer goods. Moreover, migration to the mines also allows for a different life-style and greater personal freedom. On the other hand, by going to the mining camps, girls and women risk acquiring a bad reputation in their communities because they are suspected of having illicit sexual relationships. In fact, relationships with gold miners and the material benefits connected with them are among the lures of the gold mines. Thus, from a female perspective migration to the gold mines is fraught with ambivalence, which is exp…
The Legacy and the Tyranny of Time: Exit and Re-Entry of Sovereigns to International Capital Markets
2018
We use a novel continuous-time Weibull model (without and) with a change-point in the duration dependence parameter to investigate the duration of the exit and re-entry of sovereigns to international capital markets. Relying on annual data for a large panel of countries over the period 1970-2011, we find that, as the reputation of debtor countries as good (bad) borrowers solidifies over time, those episodes are more likely to end - i.e. the "legacy of time". Debtor countries can take advantage of the "benefit of doubt" of creditors during short exit spells. However, when exits are long and the reputation as a bad borrower emerges, no more "complacency" makes it more difficult for them to bo…
Examining Consumer-Brand Relationships in the UK Energy Sector A Social Media Perspective
2018
With social media transforming how customers interact with brands, this study explores the consumer –brand relationship in UK energy sector which has a reputation for lack of trust by customers. Using user-generated contents on Facebook pages of the ‘big six’ UK energy companies, the study qualitatively operationalised and applied three consumer-brand relationships construct, exploring the interplay between the brands and the consumer. Findings revealed various indications of brand trust, satisfaction and affiliation but overall customers are not satisfied with their relationship with energy companies, they want to know there is a brand on their side, who takes an interest in their complain…
FIRST
2018
Thanks to the collective action of participating smartphone users, mobile crowdsensing allows data collection at a scale and pace that was once impossible. The biggest challenge to overcome in mobile crowdsensing is that participants may exhibit malicious or unreliable behavior, thus compromising the accuracy of the data collection process. Therefore, it becomes imperative to design algorithms to accurately classify between reliable and unreliable sensing reports. To address this crucial issue, we propose a novel Framework for optimizing Information Reliability in Smartphone-based participaTory sensing (FIRST) that leverages mobile trusted participants (MTPs) to securely assess the reliabil…
What is the role of social media in several overtones of CSR communication? The case of the wine industry in the Southern Italian regions
2019
Purpose The purpose of this paper is to understand whether the companies most involved in communicating their responsible behaviour externally are those most active on the social media (SM) platform, with a philanthropic purpose rather than strictly aimed at economic aspects. Design/methodology/approach The authors, first, assess firms’ efforts on the SM platform using the model proposed by Chung et al. (2014), and, second, the authors analyze the content of messages in order to verify what dimensions of the corporate social responsibility (CSR) they contain. A multivariate modelling has been performed in order to verify whether the wineries that take most care to communicate their respons…
Online Stakeholder Interaction of Some Airlines in the Light of Situational Crisis Communication Theory
2016
Part 2: Digital Marketing and Customer Relationship Management; International audience; The purpose of this paper is to explore the participation of main actors in Facebook. The engagement shows different degrees of participation that directly affect the brand image and reputation. This research applies Situational Crisis Communication Theory (SCCT) to interaction in the social media. It provides possibilities for decision makers to monitor diverse messages online, understand stakeholder concerns and reply to them adequately, which is especially important in crisis situations. Seven airline organizations were selected for a comparative analysis concerning their online discussions. The verif…
Trust and reputation in family businesses: A systematic literature review of past achievements and future promises
2021
Family businesses have traditionally been recognised for their trustworthiness and reputation. Interestingly, the extant literature suggests the influence of reputation and trust on family businesses’ long-term financial success. However, despite the increasing attention the topic has received, a comprehensive overview of trust and reputation in family businesses remains lacking. The current study aims to critically examine and review the extant research on trust and reputation in the context of family businesses and uncover current research trends and future research opportunities. We identified and critically analysed 93 studies through a stringent search protocol and content analysis to …