Search results for "Reseller"
showing 2 items of 2 documents
ERP Post-implementation Issues in Small-and- Medium-Sized Enterprises
2011
This paper focuses on ERP post-implementation issues in Small-and-Medium-Sized Enterprises (SMEs).We conducted a case study in a small Norwegian retail company. We studied the enterprise in the period after going live with their new ERP system. Certain challenges were observed such as security risks because of inaccurate configuration of the system, difficulties with operational issues such as sending invoices and getting sales reports, inaccurate inventory, insufficient training arrangement, workarounds, conflicting incentives among customer, reseller and consultant. There were human consequences for end users since the implementation of the system caused stress among some of the employees…
Opaque Distribution Channels for Competing Service Providers: Posted Price vs. Name-Your-Own-Price Mechanisms
2014
Opaque selling has been widely adopted by service providers in the travel industry to sell off leftover capacity under stochastic demand. We consider a two-stage model to study the impact of different selling mechanisms, posted price (PP) versus name-your-own-price (NYOP), of an opaque reseller on competing service providers who face forward-looking customers. We find that in this environment, providers prefer that the opaque reseller uses a posted price instead of a bidding model. This is because the ability to set retail prices is critical for extracting surplus from customers who wait to purchase from the reseller. Such surplus extraction enables providers to set high prices for advance…